Operations Associate at Kopo Kopo Inc

The Job: 

The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage proactively with our customers on matters regarding our services – resolving customer issues in our systems and communicating that resolution back to that customer.

About you: 

• You have high standards, and you know what good customer service looks like.
• You have good communication skills and are not afraid to speak up when something is not up to your standards. You have strong attention to detail and good problem-solving skills. Working with software tools comes naturally to you.
• You have an appetite to learn, and want a job where you can advance quickly, not one where you can relax.
• You are willing to work any shift, day or night, any day of the year, reflecting Kopo Kopo’s role as a provider of critical 24/7 infrastructure in Kenya’s payment systems.

The job will start as a three-month contract at Ksh 50,000 per month. If confirmed at the end of this period, your salary will be increased to Ksh 70,000 per month (gross) with the possibility of quick upward adjustments for star performers. There are numerous opportunities for your learning and development