Operations Fleet Coordinator at Ampersand E-mobility Limited

Key responsibilities

Fleet Coordination

• Ensure customer traffic and rescue requests are handled efficiently and on time.
• Coordinate daily fleet activities across departments, including battery pooling, swap stations, and commercial support.
• Support the loading, unloading, and movement of equipment and materials between locations.
• Assist in vehicle and battery rescue operations by dispatching drivers and following up until resolution.
• Work with procurement and logistics teams on routine fleet needs and resource movements.
• Ensure all fleet vehicles are ready for operations; fueled/charged, equipped, clean, and properly positioned.
• Monitor rescue response times and flag delays or issues for follow-up and improvement.
• Ensure every rescue case is documented correctly and closed in the system.

Operational Coordination

• Maintain regular communication with fleet drivers to support smooth daily operations, adjust shift plans for fleet drivers to ensure continuous coverage.
• Conduct basic training or refresher updates for fleet drivers on new procedures.
• Identify simple routing or driver allocation issues and raise recommendations for improvement.
• Track key vehicle compliance items (insurance, inspections, licenses) and ensure timely follow-up.
• Conduct basic spot checks on vehicles for cleanliness, safety, and general standards.
• Ensure all fleet assets are accounted for and used in line with company procedures.
• Keep accurate records and reports of vehicle usage, maintenance schedules, and general fleet performance.

Minimum requirements:

• Bachelor’s Degree or Higher Diploma in Business, Logistics, Operations Management, or a related field.
• Minimum 3 years’ experience in fleet coordination, logistics support, operations, or customer service.
• Experience working in fast-paced operational environments with real-time response requirements supervising or coordinating small teams
• Good understanding of fleet scheduling, dispatching, route planning, and basic vehicle/motorcycle operations.
• Experience resolving escalated customer or technical issues with professionalism and empathy.
• Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.