Operations Manager Cards, Mobile & Digital Products at Ecobank Kenya

Responsibilities

• Working with all Product Managers to ensure the team is fully updated and trained on any updates in the products / process flows
• Work with Product Managers in the development and testing of new products prior to roll out
• Oversee mapping and Flexcube product maintenance (end to end)
• Oversee transaction settlement from the various card schemes
• Ensure timely payment of all merchants in EKE’s books
• Support automation initiatives that will drive efficiency in all cards, mobile and digital platforms
• Oversee end-to-end testing and configuration of all merchant and pay bill set ups
• Oversee and monitor all the cards, mobile and digital channels – set up, uptime, transaction tracking
• Oversee ATM, POS and QR code deployment; monitor uptime and usage
• Supervise and co-ordinate the activities of card issuance (bouquet of cards issued by the affiliate)
• Supervise and co-ordinate the activities of all the affiliate digital and mobile products
• Oversee revenue assurance on all cards, mobile and digital products. Where possible, automate revenue collection and drive transaction efficiency
• Cash level management – branches, ATMs and mobile money float (at branch and Head Office); and oversight over the cash repatriation process
• Oversee and monitor prepaid card float at branches and head office
• Staff development – To effectively develop staff in the unit and ensure that there is adequate cover for all roles in the department
• Periodic reviewing of processes and procedures manuals for the department and making recommendations for improvements
• Oversee timely submission of statutory and other periodic returns (monthly, quarterly and annual)
• Manage and oversee outstanding reconciliation items as per agreed ageing per product
• Effective Stakeholder management to ensure proper support to all in the execution of their respective mandates.
• Responsible for optimal utilization of approved headcount and for ensuring the training, career development and motivation of staff
• Responsible for ensuring back-ups are in place and for devising and effecting a succession plan
• Establish and maintain business standards for accuracy, productivity and reliability
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed

Qualifications

• A degree in banking or its equivalent
• Minimum of 10 years Banking experience, at least 5 of which MUST have been spent in Head Office Operations
• At least 2 years exposure in either (or all) of the following Operations Units – Card Products & Operations, Retail Operations, Branch Operations, Digital Channels Operations
• Excellent oral and written communication skills
• Must be analytical and have proven problem-solving skills
• In depth knowledge of all the Bank’s products, procedure and policies
• In depth knowledge of card cycle – transaction, authorization, settlement
• In depth knowledge of all mobile banking products (end to end)
• In depth knowledge of monitoring and management of cash levels (physical and virtual)
• Project Management qualification would be an added advantage
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business