Operations Manager - Cysuites Apartment Hotel at Cytonn Investments

Reporting to the Management Hospitality Investment Committee, The Operations Manager is responsible for providing overall leadership & support to CySuites  Apartment Hotel team, ensuring optimal efficiency of hotel operations.

RESPONSIBILITIES

• Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins
• Work with the purchasing officer to establish a vendor's database which includes vendor details, pre- qualification criteria, comparative price lists, contracts and periodic assessment evaluations
• Oversee all hotel projects and liase with contractors for their timely completion.
• Oversee preparation required financial reports, budgets and revenue forecasts
• Responsible for new business initiatives such as travel and tours and new branches
• Oversee financial planning and analysis
• Prepare reports to Management Investment Committee and Board of Directors
• Any other duties that may be assigned from time to time

REQUIREMENTS

• Degree or Diploma in Hospitality Management or any other related field.
• Minimum 3 to 4 years of relevant work experience
• Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
• Excellent revenue management skills with experience of budgets, P&L's and forecasting.
• Must have exceptional communication skills.
• Must have excellent customer relations and people management skills.
• Must be able to work well under pressure and under minimum supervision.
• Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage