Operations Manager at Greenspoon Kenya

Today we seek an Operations Manager who can drive the business forward as part of a rapid expansion plan. The Operations Manager reports directly to the directors of the company and is end responsible for all logistics operations. We are looking for an entrepreneurial spirit that owns the processes, builds the team, and sets up the technology that we need to grow 10x in the coming 2 years.

The main areas are:

• Warehouse management: organizing an effective and efficient warehouse system that facilitates timely and high-quality dispatch processes (e.g. traceability, batch management, accuracy)
• Packing logistics: supervising the processes that allow products to be shipped in a way that they will arrive at the customer safely
• Delivery logistics: making sure all deliveries are done in full (own and 3rd party logistics), in excellent state, within the projected time window communicated to the customer (especially frozen and fresh products)
• Site management: making sure that the site runs well (electricity, water, masonry, racking, office space etc.)

We have many processes in place already: a working ERP, a daily quality report with detailed issue report and an amazing team with great team leaders. The Operations Manager will be mostly working to scale the operation further, enhancing processes and building the team further.

We need someone who is ready to facilitate the rapid growth we are facing and anticipating for the future. For this we require the following:

• The candidate is tech-savvy and sees the benefit of automating and standardizing processes
• The candidate is streetwise and can solve ad hoc problems as they arise (not afraid to get hands dirty)
• The candidate has a great eye for detail and has a perfectionistic nature (just good is not good enough)
• The candidate has a photographic memory of what is happening during operations
• The candidate keeps oversight on what is happening in the business and what needs to happen
• The candidate is a strong and inspiring leader, is able to increase process compliance, and is able to grow the team
• The candidate always takes responsibility for the operations, even when he/she is not present
• The candidate is open to giving feedback and telling matters how they are, even when conversations are difficult
• The candidate gives timely and high-quality reports on what is really happening in the business and root cause analyses and corrective actions when something went wrong
• The candidate independently drives improvement agenda within the business and needs to be able to think out of the box to solve logistics challenges we are facing
• The candidate can easily underpin operational decisions with its financial impact and drives cost efficiency

Qualifications

• Bachelor’s or Master’s level
• This is a senior role with a seat on the management team, so the candidate should be comfortable giving high-quality presentations to management and investors
• We value mindset over experience, but a typical candidate should have around 10 years of relevant experience in fast-paced environments
• Previous logistics management experience in food handling
• Experienced in leading larger teams
• Comfortable working with ERPs
• Strong analytical mindset and Excel skills
• Strong project management skills
• Experience with LEAN, Kaizen or other continuous improvement methodologies