Operations Manager at JardineHR Consultants

Industry: Microfinance 
Location: Ngong Road – Nairobi 
Remuneration: 70k Gross

Key Responsibilities

• Manage, motivate, and lead staff to achieve set targets and performance objectives
• Oversee and optimize the effective utilization of all company resources
• Ensure customers are served efficiently and within agreed service timelines
• Lead the development and implementation of company strategy and operational plans
• Ensure the company maintains a healthy, high-quality loan portfolio
• Build, manage, and grow a personal loan portfolio
• Manage and strengthen relationships with key stakeholders
• Ensure full compliance with internal policies, regulatory requirements, and applicable laws
• Drive the company toward sustained profitability and operational excellence
• Prepare management reports and provide regular updates to the Board of Directors

Requirements

• Bachelor’s degree in Business or a related field from a recognized institution
• Minimum of eight (8) years’ experience in lending and debt recovery
• At least five (5) years’ experience leading or managing a credit department
• High levels of honesty, integrity, and professionalism
• Strong decision-making and problem-solving skills
• Ability to maintain accurate documentation related to recoveries
• Demonstrated ability to lead, motivate, and manage high-performing teams