Operations Manager Transforming Lives Through Nutrition at Helen Keller International

• The TLTN portfolio is managed by a central Program Management Team (PMT)with support of technical experts from across the organization. The PMT and the Operations Manager will provide guidance to and coordinate the activities of country office teams. This position will liaise with country project teams and their operations colleagues to facilitate the integration of all facets of the program operations work with the common goal of ensuring that the procurement, administration, and subaward administration activities are achieved in timely and effectivemanner in full adherence with the donor requirements and organizational policies and procedures.

Key Responsibilities

Administration &Procurement

• Act as central point of contactfor country office operations colleagues to guide and oversee the efficient and compliant procurement of program commodities and equipment procurement and manage supply chain logistics.
• Coordinate and track processes conducted by country office teams; troubleshoot matters arising;support teams by conducting researchand providing information to support compliance with Helen Keller policies and procedures.
• Facilitate import customs clearance and warehousing solutions when required.
• Flag potential problems and bottlenecks to senior staff,as needed.
• Manage procurement of goods and services on behalf of the centralprogram team.
• Coordinate international traveland necessary documentation for the centralteam.
• Liaise with People & Culture on recruitment processes, staff learning and development activities, and other Human Resources actions, as needed.

Coordination

• Model collaboration for your matrixed team: effectively consultand inform colleagues to maximize efficiency and knowledge sharing; and integrate guidance and direction from subject matter experts in your team and elsewhere in the global organization to maximize performance.
• Ensure accountability to clients, partners, colleagues and donorsby providing ongoing feedback in a context of mutual respect.
• Contributing to mitigating risks and resolving issues proactively, including identifying potential challenges in logistics, budgets, or team dynamics and coordinating with cross-site colleagues for developing solutions to maintain operational momentum.

Post-Award Management

Required Qualifications and Competencies

Demonstrated experience of at least three years at Manager level or above in a similar project including the ability to:

• Prepare and manage subawards.
• Ensure compliance with donor and organizational requirements.
• Arrange complex traveland meeting logistics.
• Procure goods and servicesin accordance with donor and organizational requirements.
• Collaborate across departments and programpartners to integrate all aspects of operations with the work of program teams to meet program outcomes and fulfill objectives established in awards.
• Coordinate and supervise administrative, and operational staff.
• Experience working with remote teams across multiple project sites a strong plus.
• Continually improve processes and systems to achieve greater efficiency and collaboration.
• Train colleagues on processes and systems and support them with clear documentation and job aids.
• Very good oral and written English language skills sufficient to prepare routine business correspondence and status reports.
• Ability to communicate in French a strong plus.
• Excellent interpersonal skills, including an ability to communicate effectively across cultures.
• Highly computer literate including knowledge of Microsoft office suite or equivalent and advanced Excel skills.
• Well-established and practiced organizational and planning skills.

Ability and willingness to:

• flex schedule to accommodate availability of colleagues in other time zones;
• travel occasionally to project countryoffices and/or to program workshops..
• NOTE: All staff must be vaccinated against COVID-19 in order to travel internationally.
• Collaborative, flexible and solution oriented. An ability to maintain balancewhen under stress.
• Demonstrable respectfor all persons regardless of religion, ethnicity, class or gender, with a high comfort level working in a diverse environment with a demonstrated commitment to high professional ethical standards.
• Personal commitment to Helen Keller’s mission and the values embodied by our namesake and co-founder: courage, integrity, rigor, and compassion.

Qualifications

• Master’s degree in business administration, financial management, logistics, or a relevant field; plus
• Minimum of 6-8 years of directly relevant experience or equivalent combination or education and experience.