Operations Officer Fixed Term Officer at Old Mutual Kenya

Job Description

KEY TASKS AND RESPONSIBILITIES

Operational Efficiency

• Manage time, tasks and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
• Follows standardised processes, provides administrative support, delivers on daily production standards and adheres to service and quality standards in order to deliver on:
• Daily processing of instructions and raw data into Hiport (cash entries, investments and settlements).
• Preparation and timely dispatch of investment & withdrawal instructions to the various Custodians.
• Daily Unit Trust pricing.
• Daily cash account reconciliations.
• Daily unit reconciliation between Hiport & Retail System
• Month asset recon for custodian accounts
• Queries management.
• Relationship building by:
• Providing telephonic and face-to-face service to internal & external stakeholders.
• Managing the relationship with other departments.
• Implement and adhere to internal processes.
• Monitor system performance and recommend modifications so that the unit can take best advantage of information systems technology to meet the unit’s goals and objectives.
• Take up and deliver on any other activities/projects that may be delegated by management.

Risk Management, Internal Governance and Compliance

• Escalate risks/control breaks to management when identified.
• Assist in management of those risk/control breaks.
• Assist in audit management process as required by manager.
• Compliance to all regulatory requirements and internal policies

Financial Management

• Assist in management of unit’s budget by avoiding wastage of resources and managing own expenses.

SKILLS AND COMPETENCIES

• Good communication skills (written & oral).
• Computer literacy is essential.
• Excellent Computer packages knowledge.
• Good assessment, analytical and problem-solving skills
• Ability to interact at all levels.
• Financial management & report writing skills.
• Proven planning, co-ordination and time management skills
• Business Awareness
• Attention to detail

KNOWLEDGE & EXPERIENCE & QUALIFICATIONS

• At least 2 years’ relevant experience.
• Knowledge of financial service operations
• Technical Knowledge – product, process and KYC/AML compliance requirements knowledge.
• Proficiency in the core Business Systems.
• Business related Degree