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GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk management.
Job Summary:
The Operations Support Manager plays a crucial role in the security business by serving as the interface between the Director Operations, Africa and the Country HSOs and their respective security departments. Their primary responsibility is to ensure compliance with company policies and procedures, oversee operations compliance, manage and oversee guard rostering, and ensure effective manpower planning. Additionally, the Operations Support Manager is responsible for ensuring the systems and processes of the business are working efficiently and for establishing and maintaining excellent service delivery across all countries of operation.
Key Responsibilities:
Principal Outputs of this Role:
Authority:
Refer to GWSA Security Authority Matrix.
Accountability:
The Operations Support Manager is accountable to the the Director, Operations- Africa for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs.
Competencies:
Qualifications & Experience:
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