P&C Operations Training Specialist at International Rescue Committee

Job Overview: 

The P&C Training & Learning Delivery Specialist ensures employees and managers have the knowledge and skills to work effectively as P&C transformation initiatives roll out. This role owns end-to-end training design and delivery for Workday enhancements, process changes, and digital capability rollouts.

Working closely with the Change Management Specialist, Business Analysts, and P&C Partners, this role builds training on a real understanding of stakeholder needs and readiness — turning the Change Management Specialist's impact assessments into practical, audience-appropriate learning experiences, and applying the reusable frameworks, tools, and methodology to deliver consistently at scale.

Major Responsibilities:

Training Design & Delivery

• Lead the end-to-end design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts — developing and executing training in line with the approach and standards set out in the Global Workday Learning Strategy and Rollout Training Methodology.
• Design and conduct training needs assessments ahead of every major rollout, building on the Change Management Specialist's stakeholder impact assessments, with a consistent methodology identifying what each user group needs, in what format, and by when
• Create a range of training assets appropriate to audience and context — job aids, quick reference guides, process guides, facilitator guides, and e-learning content — establishing reusable templates and standards
• Facilitate live and virtual training sessions for P&C and non-P&C users across the organization, adapting delivery style for different audiences and contexts
• Build an evaluation framework to measure training effectiveness through feedback, assessment, and post-training adoption data, iterating on content and delivery based on findings
• Establish and maintain a centralized training library, creating the structure and governance to keep materials current as systems and processes evolve

Partnership & Knowledge Management

• Partner closely with the Change Management Specialist to ensure training design is grounded in real stakeholder readiness and impact findings, and coordinate on rollout timing and sequencing
• Track training completion and content-effectiveness metrics, feeding into the team's broader adoption reporting
• Build the team's training capability through reusable templates, toolkits, and standards applied across all P&C transformation projects
• Conduct post-implementation reviews on training effectiveness, using findings to improve future delivery
• Stay current on Workday training approaches and adult learning principles

Job Requirements: 

Work Experience

• 3–5 years of experience in training/learning & development, ideally including system rollouts or process change contexts
• Experience building training tools, templates, or frameworks
• Solid working knowledge of Workday from an end-user or training perspective is a strong advantage
• Instructional design background or certification is an advantage
• Experience in a complex, matrixed organization preferred
• Experience creating microlearning content for adult learners and/or working with tools like Articulate 360, Adobe Suite, Moodle, or equivalent

Demonstrated Skills and Competencies

• Instructional design capability: able to assess needs, build practical learning materials, and adapt content for different roles, formats, and audiences
• Confident facilitator of live and virtual sessions for diverse groups
• Clear and adaptable communicator across audiences
• Data-aware: able to define training effectiveness metrics, interpret findings, and recommend action
• Well-organized and able to manage multiple concurrent workstreams without losing detail