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  • Posted: Jan 4, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    PalmPay is a next generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.
    Read more about this company


    Reconciliation and Settlement Officer


    • Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
    • Attend to customer and merchant disputes and ensure prompt resolution.
    • Liaise with banks and aggregators on settlement discrepancies.
    • Identifying, negotiating, and closing partnership deals on direct product offerings.
    • Liaising with switching companies and card schemes on Settlement issues
    • Reconciliation of transactions routed through various payment platforms
    • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
    • Ensures timely reconciliation of all transactions done on the terminals.
    • Ensure daily validation of transaction posting on the system.

    Specifications & Requirements

    • Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
    • A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
    • Passionate about solving problems and is focused on customer experience and outcomes.
    • Strong communication skills to solve the settlement related issues with external channels effectively


    • A Bachelor's Degree or its equivalent
    • At least 2 years’ experience in reconciliation and settlement
    • At least 4 years in Digital Financial Services or banking industry experience
    • At least 2years’ experience in business development and continuity.
    • Experience with electronic payment systems
    • In-depth knowledge of payment processing gateways
    • Experience in Advanced Excel
    • Organization and Time management skills
    • Proficiency in the use of MS office Suites.
    • Excellent communication skills and interpersonal skills.
    • Attention to detail and accuracy

    Method of Application

    Interested and qualified? Go to PalmPay on to apply

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