Reconciliation and Settlement Officer at PalmPay

Responsibilities

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating, and closing partnership deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payment platforms
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on the system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.
• Strong communication skills to solve the settlement related issues with external channels effectively

Requirements

• A Bachelor's Degree or its equivalent
• At least 2 years’ experience in reconciliation and settlement
• At least 4 years in Digital Financial Services or banking industry experience
• At least 2years’ experience in business development and continuity.
• Experience with electronic payment systems
• In-depth knowledge of payment processing gateways
• Experience in Advanced Excel
• Organization and Time management skills
• Proficiency in the use of MS office Suites.
• Excellent communication skills and interpersonal skills.
• Attention to detail and accuracy