Parent Fee Support Coordinator (Eldoret based) at Nova Pioneer

ABOUT THE ROLE

Key responsibilities for the role include:

Collections & Customer engagement

• Play a key role as a member of the collections team to ensure collections targets are met
• Primary responsibility is the collection of an outstanding debt within agreed deadlines
• Support weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtors
• Ensure customer queries are responded to within agreed timelines
• Ensure records of customer interactions, comments, complaints and transactions are maintained

Stakeholder engagement

• Family engagement - Communication
  • Maintain a positive, empathetic and professional attitude towards parents at all times.
• School Leaders and School Teams
  • Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.
  • Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership
  • Ensure gating is conducted in a family centric manner and on time.

Business control environment 

• Implement internal controls across areas of responsibility to ensure accuracy and timely delivery of responsibilities
• Ensure timely and accurate update of dashboards and trackers as required for business decision making.

General

• Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
• Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team 
• Achieve and maintain proficiency with the system and tools required to perform duties 
• Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.

ABOUT YOU

Skills, Experience & Qualifications required:

• A Bachelor’s Degree (in Business preferred)
• CPA (K) or Finalist or it's equivalent (ACCA, CA etc) is an added advantage
• A minimum of 1-2 years of working experience. 
• Experience in a startup or in a company that gives you significant autonomy and responsibility 
• Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.
• Results-driven: goal-oriented, moves fast and takes ownership of work.
• Eager to learn and accepts feedback as a positive step to professional growth.
• Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
•  Ability to treat all confidential information with the utmost professionalism.