Parts Manager - Winpart at CFAO Motors Kenya limited (Formerly Toyota Kenya)

JOB PURPOSE

• To coordinate the operations of the parts department and to ensure timely delivery of parts to customer at all times, achievement of parts sales targets, compliance with CMK parts SOPs, as well as effective team management.

MAIN RESPONSIBILITIES OF THE JOB

• Managerial and Operational
• Meeting monthly sales targets.
• Develop and maintain effective customer network within the region to ensure business growth and revenue increase.
• Monitor the performance of the parts representatives/ counter sales against sales targets to ensure performance gaps are identified and addressed in a timely manner.
• Monitor parts management processes and procedures to ensure full compliance and minimal exposure to risk.
• Supervise the arrangement and cleanliness of the parts store to ensure efficient usage of space and ease of access to the parts as well as compliance with Anzen guidelines.
• Supervise sales reporting to ensure lost sales are captured by each Parts staff in a timely manner.
• Monitor creation of new customer account and maintain accurate and updated customer database.
• Follow up on customer complaints to ensure timely resolution to all forwarded complaints, high customer satisfaction, retention and attraction.
• Collect debt and participate to clear the dead stock.
• To generate aftermarket brands Sales based on targets to transporters, Independent Workshops, Dealers, end users, companies, and Resellers for all vehicles applications.
• To collect market feedback for potential business improvement
• Capturing of data and lost sales into the system with accuracy.
• Preparing and maintaining a daily, weekly and monthly sales activity report.
• Prospect and identifying new customers in the market.
• Be adaptive for field sales and counter sales when is required.
• Assure a positive VOC with all customers.
• Issuance of requested quotations and invoicing to ensure this is done in line with the CMK SOPs, to support the achievement of Parts Sales Targets.
• Advice customer on substitution of parts when identical part is not available.
• Execute various sales growth strategies for parts sales
• Provide customer with all parts knowledge and technical advice in order to achieve the set targets.
• To be involved in attending any events to promote the brands, such as marketing, training, technical.
• Other duties as may be assigned by Manager

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum level of academic and professional qualification required to perform effectively in the role
• A bachelors of Commerce degree in Sales & Marketing /Diploma in Sales
• Working knowledge of excel and Power Point
• Minimum level of experience required to perform effectively in the role
• Minimum 5 years’ experience in sales

WORKING RELATIONSHIPS

Internal Relations

• COO Winpart & AutoFast
• Branch Manager
• AutoFast Manager
• Procurement Department,
• Finance Department

External Relations

• Customers, Wholesale Customers, Partners, Dealers

COMPETENCIES

• Strategic Thinker
• Excellent computer skills
• Excellent Communication Skills
• Negotiation Skills
• Knowledge of the business
• Strong Leadership and Interpersonal Skills.
• Licence drive.