Patient care representative at Solvo Global

We are looking for a Patient Care Specialist to provide exceptional patient support while ensuring compliance with OSHA and HIPAA regulations. This role focuses on delivering a seamless patient experience through effective communication, accurate scheduling, and strong attention to detail.

Key Responsibilities

• Provide empathetic, professional patient support
• Manage appointment scheduling, including calendar optimization and double-booking when needed
• Maintain accurate patient records in EHR/EMR systems
• Handle calls, emails, and patient inquiries efficiently
• Verify patient information and pre-visit requirements
• De-escalate concerns with a patient-first approach
• Collaborate with clinical and administrative teams

Requirements

• 1 year or more of proven experience in call center (must)
• Experience with EHR/EMR systems and medical scheduling (preferred but not required)
• Knowledge of OSHA & HIPAA compliance (preferred but not required)
• Strong communication and conflict resolution skills
• High attention to detail and organizational abilities
• Ability to multitask and work under pressure
• C1 English level (must)

Details

• Location: Onsite – Oasis Outsourcing, Royal Offices, Kenya
• Schedule: 26 hours/week within 3:00 AM – 3:00 PM (Kenyan time)