Careers at Solvo Global

We are looking for a Patient Care Specialist to provide exceptional patient support while ensuring compliance with OSHA and HIPAA regulations. This role focuses on delivering a seamless patient experience through effective communication, accurate scheduling, and strong attention to detail.

Key Responsibilities

• Provide empathetic, professional patient support
• Manage appointment scheduling, including calendar optimization and double-booking when needed
• Maintain accurate patient records in EHR/EMR systems
• Handle calls, emails, and patient inquiries efficiently
• Verify patient information and pre-visit requirements
• De-escalate concerns with a patient-first approach
• Collaborate with clinical and administrative teams

Requirements

• 1 year or more of proven experience in call center (must)
• Experience with EHR/EMR systems and medical scheduling (preferred but not required)
• Knowledge of OSHA & HIPAA compliance (preferred but not required)
• Strong communication and conflict resolution skills
• High attention to detail and organizational abilities
• Ability to multitask and work under pressure
• C1 English level (must)

Details

• Location: Onsite – Oasis Outsourcing, Royal Offices, Kenya
• Schedule: 26 hours/week within 3:00 AM – 3:00 PM (Kenyan time)

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About the job

• Providing excellent legal service to our clients is our mission. As one of the state’s largest personal injury law firms, we have the experience and resources to deliver strong results. Forty percent of our team has been with us for more than five years.
• Exciting opportunities lie ahead, and we hope you’ll consider joining us. We were recently named the best large company to work for in the Triangle.

Responsibilities 

• Extensive use of RingCentral and Casee case management system Identify pending medical records and billing requests based on Casee due dates Properly identify medical facilities/departments for contact Locate, review, and interpret previously submitted records and billing requests
• Communicate with medical providers via phone or written correspondence
• Enter data documenting communications with providers Set appropriate follow-up dates for pending requests
• Notify the assigned paralegal of any issues requiring attention

Skills

• At least one year of relevant legal experience preferred Tech-savvy and comfortable learning new software
• Strong decision-making aligned with company guidelines
• Detail-oriented with excellent organizational skills
• Strong communication skills and a commitment to outstanding customer service