Pay-Points Relations Specialist at Prudential Life Assurance Kenya

• The Pay-points Relations Specialist will be accountable for growth and sustainability of Paypoints business by ensuring efficient premium billing, lodgement and collection; Paypoint contracts, relationship management, aiding agency business development activities, and optimization of cross-function relationships with corporate business units for enhanced collaboration, analysis and provision of function’s management information.

Principal Accountabilities

• Paypoint Relations and Business development
• Aid Agency to market/source suitable employers for creation of new salary deduction Paypoints.
• Responsible for contracting and managing paypoint MoUs and ensuring standard practices/ procedures for new paypoints and relations are shared with all stakeholders and adhered to.
• Establish and maintain service-level relations with all paypoints for sustainable business relationships to ensure business growth, efficient premium collections, and data sharing practices.
• Liaise with Customer Experience unit to ensure enhanced worksite, customer, and policy servicing.
• Champion growth of quality paypoints and exhaustive distribution of PLAK products to all available prospects.
• Billing, Lodgement and Collection
• Ensure all underwritten policies are billed to respective paypoints and accountable for shortened conversion turn-around times through tracking new business against lodged cases.
• Facilitate and spearhead all activities relating to the efficiency of paypoints billing.
• Foster technological innovations around digitizing data transfer between the business and paypoint payrolls to grow efficiencies.
• Ensure efficient validations of new business and attain optimum conversion process control.
• Own the premium collections strategy to achieve targets month-on-month. Ensuring all paypoint premiums and attendant schedules are collected with minimal debtors while devising innovative means of efficient collection.
• Liaise with the premium administration unit to ensure timely and accurate receipting of received premiums.
• Analysis, Accounting, insights, and learnings
• Account for all rejected lodgements and provide the lodgements and rejections report in a timely
• manner.
• Responsible for investigating all reported collection drop-offs from paypoint schedules and
• initiating recovery plans to aid business persistency.
• Liaising with Agency to ensure all rejected lodgements are corrected and re-submitted in the following billing month.
• Analyse and give statistics of Paypoints to show performance grading - those active and those with quality of business.
• Drive continuous education of the agency team through insights and feedback from paypoints.

Core Competences

• Demonstrated ease in exercising initiative and innovativeness.
• Good communication skills.
• Good report writing skills.
• Good use of MS Excel.
• Understanding of banking/ insurance operations/processes.
• Excellent Relationship building skills.
• Insurance product knowledge is an added advantage.

Qualifications

• Bachelor’s degree in a business-related field.
• Minimum 3 years’ experience in the financial sector or in policy administration, premium collection, debtor management and/or relationship management roles within the insurance Industry
• Leadership experience in a customer relationship environment.
• Any Insurance professional qualification or progress is an added advantage.