PC LAN Engineer at Dimension Data

As a PC LAN Engineer, you'll be responsible for support to Desktop Operations within the client’s environment. This the first point of contact for all the users within the Client organization. This is a fixed term contract role based at the client site.

Requirements

• Configuring computer operating systems and applications
• Assisting clients through a series of actions, either through walk in, remote access, telephone or physical visit
• Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required
• Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles
• Responding to client’s cases within agreed SLA time limits
• Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met
• Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices
• Carry out Preventive Maintenance on Desktops and laptops as per the schedule
• Participate in Disaster Recovery Exercise as and when required
• Handles closure of Tickets, Service Requests and Changes within the timeframe allocated.
• Support New Systems Initiatives as and when they are rolled out
• Remedy Change and RMS Administration
• Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards
• Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services
• Achieve agreed upon individual Key Performance Indicators

Qualifications

• Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline
• Demonstrable knowledge in Desktop User Support
• Microsoft Certified Professional certification desirable
• CCNA practical knowledge of its application
• Excellent Communication skills and reporting skills
• Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision
• A team player with excellent interpersonal skills
• Having worked in a multi-cultural environment would be an added advantage
• 2 years' Work experience in a similar field