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  • Posted: Feb 1, 2023
    Deadline: Not specified
  • Dimension Data is a global technology integrator and managed services provider that helps its clients achieve great things and create new possibilities through the use and adoption of technology. Founded in 1983, Dimension Data is now a USD 8 billion global leader in designing, managing and optimising today’s evolving technology environments to enab...
    Read more about this company


    PC LAN Engineer

    As a PC LAN Engineer, you'll be responsible for support to Desktop Operations within the client’s environment. This the first point of contact for all the users within the Client organization. This is a fixed term contract role based at the client site.


    • Configuring computer operating systems and applications
    • Assisting clients through a series of actions, either through walk in, remote access, telephone or physical visit
    • Troubleshooting Level 1 faults and solving hardware/software faults and replacing parts as required
    • Supporting the roll-out of new Operating System, Applications, Patches, Upgrades etc and setting up new users' accounts and profiles
    • Responding to client’s cases within agreed SLA time limits
    • Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met
    • Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices
    • Carry out Preventive Maintenance on Desktops and laptops as per the schedule
    • Participate in Disaster Recovery Exercise as and when required
    • Handles closure of Tickets, Service Requests and Changes within the timeframe allocated.
    • Support New Systems Initiatives as and when they are rolled out
    • Remedy Change and RMS Administration
    • Provides qualitative solutions for all Systems queries /complaints aimed at achieving the defined SCB Quality Assurance Standards
    • Provides detailed hardware issues reports, and recommendations or any other feedback to the Team Leader or Head of Technology Support Services
    • Achieve agreed upon individual Key Performance Indicators


    • Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline
    • Demonstrable knowledge in Desktop User Support
    • Microsoft Certified Professional certification desirable
    • CCNA practical knowledge of its application
    • Excellent Communication skills and reporting skills
    • Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision
    • A team player with excellent interpersonal skills
    • Having worked in a multi-cultural environment would be an added advantage
    • 2 years' Work experience in a similar field

    Method of Application

    Interested and qualified? Go to Dimension Data on to apply

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