Customer Support Technician (Fibre to Home) at Mybest Ltd

• Our client a growing Internet Service Provider (ISP) delivering reliable fibre internet solutions to homes and businesses. We are looking for a skilled, proactive, and hands-on Customer Support Technician to join our technical team.
• The ideal candidate should have strong experience in fibre installations, troubleshooting, customer support, and network maintenance, with the ability to coordinate and guide field technicians when required.

Key Responsibilities

• Installation, maintenance, and support of Fibre to Home (FTTH) and business internet connections.
• Troubleshooting internet connectivity, routers, wireless devices, fibre links, and customer network issues.
• Monitoring signal strength, network stability, and ensuring optimal customer connectivity.
• Conducting fault diagnosis and restoration of network outages within agreed timelines.
• Maintenance of fibre and wireless network infrastructure including cabling, poles, routers, switches, access points, and related equipment.
• Site surveys and technical assessments for new installations.
• Configuration and support of networking equipment.
• Customer support and resolution of technical complaints professionally and efficiently.
• Coordinating field activities and supporting junior technicians where necessary.
• Ensuring proper installation standards and adherence to company procedures.
• Preparing technical reports and escalation of unresolved issues.

Requirements

• Diploma or Certificate in Telecommunications, IT, Electrical Engineering, or related field.
• Proven experience in a similar role within an ISP or fibre internet company.
• Hands-on experience with FTTH installations, wireless networking, signal troubleshooting, and customer support.
• Experience maintaining ISP infrastructure and responding to network faults.
• Experience working with installation contractors or technical teams serving large-scale ISP networks will be an added advantage.
• Ability to supervise, coordinate, and support technical field teams.
• Strong troubleshooting and communication skills.
• Ability to work independently and handle field assignments efficiently.
• Valid driving/riding experience is an added advantage.

Desired Attributes

• Leadership and team coordination skills.
• Strong customer service attitude.
• Problem-solving mindset.
• Reliable, disciplined, and results-oriented.