Manager Endpoint Support at NCBA Group

Job Purpose Statement

• The End Point IT Specialist Officer’s primary objective is to support the IT Technical Operations Management within the bank in terms of Repairs (Hardware & Software Fault Diagnosis). 

Key Accountabilities (Duties and Responsibilities)

Service Monitoring 70% 

• Ensure IT Technical Operations Management within the bank in terms of Repairs (Hardware & Software Fault Diagnosis) is handled with a lot of integrity, transparency and very professional at all times. 

Save Cost 40% 

• Ensure that no unnecessary procurement is done. 
• Perform frequent inventory as will be requested. 
• Clear records of Assets being held

Job Specifications

Academic qualifications: 

A Bachelor’s degree in Computer Science, Information Technology or related field. 

Professional training: 

• ITIL Foundation would be an added advantage 

Desired work experience:  

• Adequate understanding of the various banking business systems and computer operations processes. 
• Demonstrable experience working in a professional IT environment. 
• Sound knowledge of Information technology.