People & Culture Operations Lead at Mastercard Foundation

THE OPPORTUNITY

Reporting to the Head of People & Culture(P&C) Operations, The P&C Operations Lead ESA will provide team direction, guidance, and support in the implementation of P&C Operations initiatives to achieve the strategic goals of the P&C Operations team in the assigned region. The role provides overall technical & stakeholder management for the roll out and implementation of the end-to-end transactional elements of the employee life cycle at the Foundation ensuring practices, strategies, and technologies (when possible) are used to manage and analyze interactions and data throughout the employee lifecycle.

The successful candidate will be based in the following offices in Africa: Kenya, Rwanda

WAYS YOU CAN CONTRIBUTE

• Contribute to the end-to-end digital shared services roadmap that create efficiencies.
• Oversee a team that support day-to-day transactional work and ensure service level agreements are being maintained in the areas of Talent Acquisition, Onboarding and Offboarding, payroll inputs to P&C Operations employee services payroll input team as per agreed SLA.
• Work with the HRBPs and COEs in the assigned region, ensuring the highest level of customer service is maintained and support the preparation and analysis of metrics as it relates to reporting for the countries and assigned region.
• Effectively manage escalations within the team, collaborating with COE and HRBP_ team members and with Head P&C Operations.
• Lead probation trucking and advisory to HRBPs as require.
• Support the HRBP to ensure smooth offboarding process including necessary paperwork, exit interviews where required & ensuring a smooth transition for employees.
• Collaborate with HR Business Partners on Benefits My Way files including initiating claims & providing administrative support to the end-to-end process for all countries.
• Oversee the establishment and execution of P&C operational services across all countries including setting up effective and efficient remote service support.
• Support HRBPs with employee relations matters where required and collaborate as required with the Code Committee when required.
• Contribute to annual as well as ad-hoc, conflict of Interest and Policy declarations and reporting thereto for each country and ultimately the region.
• Accountable for all P&C Country Handbook and Country Policy Updating.
• The single point of change lead for country related changes in HR Operations activities in the region.
• Contribute towards HR Process mapping and capacitation across the assigned region.
• Compile new joiner information and communication thereto for the region.
• Contribute where necessary to compiling all payroll inputs.
• Lead in preparatory work permit documentation compilation for the countries in the region.
• Manage the P&C Operations teams and the team’s development.

WHO YOU ARE

• University degree, preferably in Business Administration or Commerce or Management or another relevant qualification is required.
• CHRP Certification is required.
• Ten (10) years’ experience in HR strategy planning and implementation including complex HR projects at regional or global level.
• Mid-Level senior management experience and/or performance planning.
• Solid knowledge in labor laws across Africa and other global experience or exposure.
• Experience synthesizing and analyzing information.
• Proven leadership, analytical and conceptual thinking.
• Comfortable with uncertainty and possess the flexibility to co-create with dynamic, cross-functional teams to deliver integrated solutions.
• Focus on execution and attention to detail.
• Project management acumen.
• HR Generalist knowledge or specialist in either of the HR areas.
• HR global awareness with huge presence with strong presentation skills.
• Strong collaborator and relationship builder who can establish trust, respect and credibility to co-create solutions across a range of stakeholders.
• A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives and find solutions effectively.
• Possess a 'client' focus mindset which enables effective business partnering and issue resolution.
• A team player, self-starter, and resourceful with the ability to work within a constantly changing and ambiguous environment with minimal supervision and resilience.
• Agile, adaptable, and able to execute a range of job duties and changing priorities.
• Highly Proficient is all MS Suite core applications: Word, PowerPoint, Projects, Excel etc.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.