Jobs at Mastercard Foundation

THE OPPORTUNITY

Reporting to the Head of People & Culture(P&C) Operations, The P&C Operations Lead ESA will provide team direction, guidance, and support in the implementation of P&C Operations initiatives to achieve the strategic goals of the P&C Operations team in the assigned region. The role provides overall technical & stakeholder management for the roll out and implementation of the end-to-end transactional elements of the employee life cycle at the Foundation ensuring practices, strategies, and technologies (when possible) are used to manage and analyze interactions and data throughout the employee lifecycle.

The successful candidate will be based in the following offices in Africa: Kenya, Rwanda

WAYS YOU CAN CONTRIBUTE

• Contribute to the end-to-end digital shared services roadmap that create efficiencies.
• Oversee a team that support day-to-day transactional work and ensure service level agreements are being maintained in the areas of Talent Acquisition, Onboarding and Offboarding, payroll inputs to P&C Operations employee services payroll input team as per agreed SLA.
• Work with the HRBPs and COEs in the assigned region, ensuring the highest level of customer service is maintained and support the preparation and analysis of metrics as it relates to reporting for the countries and assigned region.
• Effectively manage escalations within the team, collaborating with COE and HRBP_ team members and with Head P&C Operations.
• Lead probation trucking and advisory to HRBPs as require.
• Support the HRBP to ensure smooth offboarding process including necessary paperwork, exit interviews where required & ensuring a smooth transition for employees.
• Collaborate with HR Business Partners on Benefits My Way files including initiating claims & providing administrative support to the end-to-end process for all countries.
• Oversee the establishment and execution of P&C operational services across all countries including setting up effective and efficient remote service support.
• Support HRBPs with employee relations matters where required and collaborate as required with the Code Committee when required.
• Contribute to annual as well as ad-hoc, conflict of Interest and Policy declarations and reporting thereto for each country and ultimately the region.
• Accountable for all P&C Country Handbook and Country Policy Updating.
• The single point of change lead for country related changes in HR Operations activities in the region.
• Contribute towards HR Process mapping and capacitation across the assigned region.
• Compile new joiner information and communication thereto for the region.
• Contribute where necessary to compiling all payroll inputs.
• Lead in preparatory work permit documentation compilation for the countries in the region.
• Manage the P&C Operations teams and the team’s development.

WHO YOU ARE

• University degree, preferably in Business Administration or Commerce or Management or another relevant qualification is required.
• CHRP Certification is required.
• Ten (10) years’ experience in HR strategy planning and implementation including complex HR projects at regional or global level.
• Mid-Level senior management experience and/or performance planning.
• Solid knowledge in labor laws across Africa and other global experience or exposure.
• Experience synthesizing and analyzing information.
• Proven leadership, analytical and conceptual thinking.
• Comfortable with uncertainty and possess the flexibility to co-create with dynamic, cross-functional teams to deliver integrated solutions.
• Focus on execution and attention to detail.
• Project management acumen.
• HR Generalist knowledge or specialist in either of the HR areas.
• HR global awareness with huge presence with strong presentation skills.
• Strong collaborator and relationship builder who can establish trust, respect and credibility to co-create solutions across a range of stakeholders.
• A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives and find solutions effectively.
• Possess a 'client' focus mindset which enables effective business partnering and issue resolution.
• A team player, self-starter, and resourceful with the ability to work within a constantly changing and ambiguous environment with minimal supervision and resilience.
• Agile, adaptable, and able to execute a range of job duties and changing priorities.
• Highly Proficient is all MS Suite core applications: Word, PowerPoint, Projects, Excel etc.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.
   

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THE OPPORTUNITY

Reporting to the Lead, P&C Operations -Employee Support will be responsible for designing, managing and coordinating employee support processes and activities, and supervising employee support service delivery. The role supervises the administration employee contracting, employee records, payroll, hiring and recruiting operations processes including background checks across the Foundation and leads implementation of the mobility operations activities which includes work permit processes and relocation support as required from time to time across the foundation.

The successful candidate will be based in any of our Africa hubs; Kenya, Rwanda or Ghana

WAYS YOU CAN CONTRIBUTE

• Developing and reviewing employee services standards, procedures, and policies across the foundation.
• Lead all the P&C Operations function in the areas of process design and remapping. Process mapping of all P&C activities, updating and adherence to service levels agreed.
• Liaising with other managers and staff members to determine correct response to issues
• All Employee contract drafting and storage validation
• All Consulting Contract drafting and management; working with Lead HRIS for accurate consulting reporting as required by various stakeholders.
• Manage all P&C Vendors end to end including invoicing.
• Lead all Policy and process updating related to P&C projects on behalf of P&C in collaboration with Head of P&C Operations and COEs.
• Budget allocation management of P&C Operations related initiatives.
• Employee experience standards design and monitoring.
• Managing complex queries and escalations.
• Coordinate and lead where applicable all process audits and closures where applicable.
• Lead in HR Process mapping and capacitation Prioritizing issues, workload management, and will serve as the primary escalation point for the P&C Operations policy and processes management in the region.
• Accountable for HR core data security and accuracy and timely updating as required for the region.
• Review and as needed develop detailed workflows to support process (re)design, and/or improve existing processes, partnering with relevant COEs and in collaboration with other P&C Colleagues. This will include performance reporting (manage coordination amongst other staff).
• Develop and document workflows, tools, and accountability frameworks (RACI/RAPID) as required in the Office of the CPCO coordinating information in relevant knowledge transfer.
• Lead in collaboration with COEs, roll out of P&C initiatives ensuring quality assurance and effectiveness initiatives as guided ensuring peer buy in and opportunity for cross collaboration in P&C and other functions.
• End to end Compliance including Work permit application and mobility operations support; Work permit documentation processing, tracking and maintain all data pertaining to work permit in assigned region in liaison with respective COE and/or HRBP.
• All P&C Policy Updating and single point of change lead.
• HR Process mapping and capacitation across P&C.
• Compile new joiner information.
• Compile all payroll inputs.
• Lead in preparatory work permit documentation compilation and compliance adherence.
• Manage confidential employee information.
• Perform end to end employment verification.
• Complete all Employee offer and contract drafting.
• Manage pre-boarding activities –(preparation of the onboarding pack, notification to people leaders.
• P&C Vendor management and invoice processing.
• Consultant Contract Management.
• Knowledge and capacity building for all Users.
• Assists in generating, maintaining and supporting a variety of regular and ad-hoc requests to meet HR Operations SLAs and needs for HR related information to various levels from the system.
• Maintain and audit the HR Operations Information on Share point for all employee information ensuring data accuracy, UpToDate, integrity and confidentiality as per SLA.
• Provide timely information for updating of Organization Structure to relevant teams through the HRBPs. Accountable for consolidated Organization Structures and maintenance on Compass.
• Manage employee support staff to ensure desired employee experience and satisfaction levels are met.
• Manage P&C Employee Services Operations team and their development
• Any other responsibilities as may be required from time to time.

WHO YOU ARE

• University Degree preferably in Human Resource Management or Business Administration or a related field and/or equivalent is required.
• Minimum of 7 years' experience in a Human Resource Operations function preferably includes experience in Employee Relations and managing HRIS.
• Technical skills using diverse HRIS and reporting tools is required.
• French language and/or local language skills are an asset.
• Proficiency with Microsoft Office applications (PowerPoint, Word and Excel), SharePoint & Yammer.
• Conscientious and methodical, with impeccable attention to detail.
• Strong analytical and problem-solving skills with the ability to translate data into meaningful information.
• Effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
• High tolerance for ambiguity and ability to adapt to changing priorities within a fast-paced and results-driven work environment
• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
• Flexible, adaptable and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.

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THE OPPORTUNITY

Reporting to the Head of HR Operations, the role will be responsible for managing and coordinating the P&C analytics and reporting function to support the business needs of the Department and the Foundation. The role supports P&C objectives by identifying, creating and analyzing data, information and reports to make recommendations and improve organizational capability. Lead the HR Analytics and HRIS team. The role is responsible for collecting and analyzing all workforce data, highlighting challenges and tracking progress. The role will support areas of employee related research or surveys, developing complex modeling that serves foundation needs, and help P&C maximize it’s investment in people.

The successful candidate will be based in the following offices in Africa, Kenya, Rwanda or Ghana 

WAYS YOU CAN CONTRIBUTE

• Provide support to the Human Resource function in the areas of people metrics, reporting, and advanced and predictive analytics.
• Support the P&C leadership team to identify business challenges and use data analysis to help influence changes to P&C operations, processes or plans.
• Provide thought leadership on the complete cycle of talent analytics, from sourcing and interviewing candidates to managing attrition.
• Single source of truth on employee data.
• Work as the key representative to the external benchmarks and key surveys supporting the HR function.
• Work on proof of concepts demonstrating the value of advanced analytics in people decisions.
• Build a strong internal network with key stakeholders across the various P&C functions and influence upwards to drive data driven decision making.
• Lead all HRIS related projects on behalf of P&C in collaboration with Head of P&C Operations and COEs:
• Budget allocation management of HRIS related programs
• In charge of training and utilization of HRIS
• Monitor HRIS utilization and recommend upgrades
• Responsible for data accuracy and integrity
• Manage P&C SharePoint/Archive
• Enrollment of new joiners on the HRIS
• System training for new joiners
• Coordinate system audits.
• Participate in HR Process mapping and capacitation
• Design the HR Metrics & Reporting model and timelines in line with the HRIS system and requirements and needs for P&C.
• Lead interpretation of HR metrics and prepare reports to analyze HR issues including new hire reports, employee turnover rate, the cost per hire and budgets in liaison with Total Rewards.
• Provide analysis and recommendations on monthly and quarterly Strategic HR Metrics i.e KPIs in collaboration with the COEs.
• Consolidate and generate all people related analytics i.e Maintain HRIS data and employee files, ensuring that data is accurate.
• Maintain, file and process HR forms including notices, announcements, new hire forms and salary forms and updated as required on the system.
• Administration of all modules on the HRIS and other systems (excluding project management applications).
• In liaison with IT, proactively identify areas for system transformation through digitization.
• Prepare Statement of Works for all P&C processes marked for digitization.
• Propose P&C Transformation budget for process automation
• Expand other areas required on the System to ensure best market practice for P&C processes.
• Ensure the Foundation follows legal and industry regulations when it comes to data management and sharing.
• Manage P&C HRIS Operations team and their development.
• Any other responsibilities as may be required from time to time.

WHO YOU ARE

• University Degree preferably in Human Resource Management or Business Administration or a related field and/or equivalent is required.
• HR Analytics Certification is required.
• Minimum of 7 years' experience in a Human Resource Operations function preferably includes experience in Employee Relations and managing HRIS.
• Technical skills using diverse HRIS and reporting tools is required.
• French language and/or local language skills are an asset.
• Proficiency with Microsoft Office applications (PowerPoint, Word and Excel), SharePoint & Yammer.
• Conscientious and methodical, with impeccable attention to detail.
• Strong analytical and problem-solving skills with the ability to translate data into meaningful information.
• Effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
• High tolerance for ambiguity and ability to adapt to changing priorities within a fast-paced and results-driven work environment
• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
• Flexible, adaptable and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.