Lead, People & Culture Operations-Employee Support at Mastercard Foundation

THE OPPORTUNITY

Reporting to the Lead, P&C Operations -Employee Support will be responsible for designing, managing and coordinating employee support processes and activities, and supervising employee support service delivery. The role supervises the administration employee contracting, employee records, payroll, hiring and recruiting operations processes including background checks across the Foundation and leads implementation of the mobility operations activities which includes work permit processes and relocation support as required from time to time across the foundation.

The successful candidate will be based in any of our Africa hubs; Kenya, Rwanda or Ghana

WAYS YOU CAN CONTRIBUTE

• Developing and reviewing employee services standards, procedures, and policies across the foundation.
• Lead all the P&C Operations function in the areas of process design and remapping. Process mapping of all P&C activities, updating and adherence to service levels agreed.
• Liaising with other managers and staff members to determine correct response to issues
• All Employee contract drafting and storage validation
• All Consulting Contract drafting and management; working with Lead HRIS for accurate consulting reporting as required by various stakeholders.
• Manage all P&C Vendors end to end including invoicing.
• Lead all Policy and process updating related to P&C projects on behalf of P&C in collaboration with Head of P&C Operations and COEs.
• Budget allocation management of P&C Operations related initiatives.
• Employee experience standards design and monitoring.
• Managing complex queries and escalations.
• Coordinate and lead where applicable all process audits and closures where applicable.
• Lead in HR Process mapping and capacitation Prioritizing issues, workload management, and will serve as the primary escalation point for the P&C Operations policy and processes management in the region.
• Accountable for HR core data security and accuracy and timely updating as required for the region.
• Review and as needed develop detailed workflows to support process (re)design, and/or improve existing processes, partnering with relevant COEs and in collaboration with other P&C Colleagues. This will include performance reporting (manage coordination amongst other staff).
• Develop and document workflows, tools, and accountability frameworks (RACI/RAPID) as required in the Office of the CPCO coordinating information in relevant knowledge transfer.
• Lead in collaboration with COEs, roll out of P&C initiatives ensuring quality assurance and effectiveness initiatives as guided ensuring peer buy in and opportunity for cross collaboration in P&C and other functions.
• End to end Compliance including Work permit application and mobility operations support; Work permit documentation processing, tracking and maintain all data pertaining to work permit in assigned region in liaison with respective COE and/or HRBP.
• All P&C Policy Updating and single point of change lead.
• HR Process mapping and capacitation across P&C.
• Compile new joiner information.
• Compile all payroll inputs.
• Lead in preparatory work permit documentation compilation and compliance adherence.
• Manage confidential employee information.
• Perform end to end employment verification.
• Complete all Employee offer and contract drafting.
• Manage pre-boarding activities –(preparation of the onboarding pack, notification to people leaders.
• P&C Vendor management and invoice processing.
• Consultant Contract Management.
• Knowledge and capacity building for all Users.
• Assists in generating, maintaining and supporting a variety of regular and ad-hoc requests to meet HR Operations SLAs and needs for HR related information to various levels from the system.
• Maintain and audit the HR Operations Information on Share point for all employee information ensuring data accuracy, UpToDate, integrity and confidentiality as per SLA.
• Provide timely information for updating of Organization Structure to relevant teams through the HRBPs. Accountable for consolidated Organization Structures and maintenance on Compass.
• Manage employee support staff to ensure desired employee experience and satisfaction levels are met.
• Manage P&C Employee Services Operations team and their development
• Any other responsibilities as may be required from time to time.

WHO YOU ARE

• University Degree preferably in Human Resource Management or Business Administration or a related field and/or equivalent is required.
• Minimum of 7 years' experience in a Human Resource Operations function preferably includes experience in Employee Relations and managing HRIS.
• Technical skills using diverse HRIS and reporting tools is required.
• French language and/or local language skills are an asset.
• Proficiency with Microsoft Office applications (PowerPoint, Word and Excel), SharePoint & Yammer.
• Conscientious and methodical, with impeccable attention to detail.
• Strong analytical and problem-solving skills with the ability to translate data into meaningful information.
• Effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
• High tolerance for ambiguity and ability to adapt to changing priorities within a fast-paced and results-driven work environment
• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
• Flexible, adaptable and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.