Lead, People & Culture Operations Human Resources Information System(HRIS) at Mastercard Foundation

THE OPPORTUNITY

Reporting to the Head of HR Operations, the role will be responsible for managing and coordinating the P&C analytics and reporting function to support the business needs of the Department and the Foundation. The role supports P&C objectives by identifying, creating and analyzing data, information and reports to make recommendations and improve organizational capability. Lead the HR Analytics and HRIS team. The role is responsible for collecting and analyzing all workforce data, highlighting challenges and tracking progress. The role will support areas of employee related research or surveys, developing complex modeling that serves foundation needs, and help P&C maximize it’s investment in people.

The successful candidate will be based in the following offices in Africa, Kenya, Rwanda or Ghana 

WAYS YOU CAN CONTRIBUTE

• Provide support to the Human Resource function in the areas of people metrics, reporting, and advanced and predictive analytics.
• Support the P&C leadership team to identify business challenges and use data analysis to help influence changes to P&C operations, processes or plans.
• Provide thought leadership on the complete cycle of talent analytics, from sourcing and interviewing candidates to managing attrition.
• Single source of truth on employee data.
• Work as the key representative to the external benchmarks and key surveys supporting the HR function.
• Work on proof of concepts demonstrating the value of advanced analytics in people decisions.
• Build a strong internal network with key stakeholders across the various P&C functions and influence upwards to drive data driven decision making.
• Lead all HRIS related projects on behalf of P&C in collaboration with Head of P&C Operations and COEs:
• Budget allocation management of HRIS related programs
• In charge of training and utilization of HRIS
• Monitor HRIS utilization and recommend upgrades
• Responsible for data accuracy and integrity
• Manage P&C SharePoint/Archive
• Enrollment of new joiners on the HRIS
• System training for new joiners
• Coordinate system audits.
• Participate in HR Process mapping and capacitation
• Design the HR Metrics & Reporting model and timelines in line with the HRIS system and requirements and needs for P&C.
• Lead interpretation of HR metrics and prepare reports to analyze HR issues including new hire reports, employee turnover rate, the cost per hire and budgets in liaison with Total Rewards.
• Provide analysis and recommendations on monthly and quarterly Strategic HR Metrics i.e KPIs in collaboration with the COEs.
• Consolidate and generate all people related analytics i.e Maintain HRIS data and employee files, ensuring that data is accurate.
• Maintain, file and process HR forms including notices, announcements, new hire forms and salary forms and updated as required on the system.
• Administration of all modules on the HRIS and other systems (excluding project management applications).
• In liaison with IT, proactively identify areas for system transformation through digitization.
• Prepare Statement of Works for all P&C processes marked for digitization.
• Propose P&C Transformation budget for process automation
• Expand other areas required on the System to ensure best market practice for P&C processes.
• Ensure the Foundation follows legal and industry regulations when it comes to data management and sharing.
• Manage P&C HRIS Operations team and their development.
• Any other responsibilities as may be required from time to time.

WHO YOU ARE

• University Degree preferably in Human Resource Management or Business Administration or a related field and/or equivalent is required.
• HR Analytics Certification is required.
• Minimum of 7 years' experience in a Human Resource Operations function preferably includes experience in Employee Relations and managing HRIS.
• Technical skills using diverse HRIS and reporting tools is required.
• French language and/or local language skills are an asset.
• Proficiency with Microsoft Office applications (PowerPoint, Word and Excel), SharePoint & Yammer.
• Conscientious and methodical, with impeccable attention to detail.
• Strong analytical and problem-solving skills with the ability to translate data into meaningful information.
• Effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
• High tolerance for ambiguity and ability to adapt to changing priorities within a fast-paced and results-driven work environment
• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
• Flexible, adaptable and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.