People Operations - Advisor at Maersk Line

We're looking for a People Operations - Advisor to join our team based in Nairobi (Kenya). If you're passionate about delivering a great employee experience, enjoy providing solutions, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

Deliver Great People Support

• Be the first point of contact for HR queries via case management, chat, phone, and face-to-face support.
• Provide guidance on HR policies, processes, and HR systems.
• Manage the full employee lifecycle from Hire to Retire including completion of all compliance activities and documentation.
• Champion an employee-first approach and consistently demonstrate operational excellence.

On-Site Employee Support

• Provide in person People Operations support as required.
• Represent the People Operations Advisory at employee events, town halls, and career fairs while building strong relationships across the business.
• Participate in local initiatives (incl. engagement initiative & well-being activities).
• Maintain visibility within the business by building trusted relationships with employees, leaders, and key stakeholders.
• Facilitate employee engagement activities, awareness sessions, and local People initiatives to enhance workplace culture.

People Operations Administration

Support a broad range of People Operations activities, including:

• Employee lifecycle administration.
• Personnel records management.
• HR reporting and data administration.
• Payroll coordination and compliance support.
• Collaboration with multiple stakeholders across the People Function (Payroll, Rewards, People Partners etc) and other functions to ensure seamless service delivery.
• Coordinate and support payroll-related processes, ensuring accurate and timely submission of employee changes and documentation.
• Act as a liaison between employees, other functions - whenever applicable, and external vendors to resolve employee matters.
• Ensure data integrity within Workday through regular audits, reporting, and corrective actions.

Drive Continuous Improvement

• Be an active contributor to continuous improvement by sharing best practices, identifying trends based on case management, and recommending better ways of working.
• Identify opportunities to improve HR processes, service delivery, and the employee experience.
• Support process simplification, automation, and digital initiatives.
• Contribute to knowledge sharing and continuous learning across the team
• Support the implementation of new People policies, processes, and HR system changes across the region.

Collaborate Across the Region

• Support regional and People Operations projects across Africa, IMEA and globally.
• Collaborate closely with colleagues across all regions to deliver consistent, high-quality People services.
• Take on additional projects and responsibilities as needed.
• Support organizational transformation initiatives, compliance projects, and change management initiatives across the region.

WHO WE LOOKING FOR

SOMEONE WITH:

• Bachelor’s degree in human resources, Business Administration, or a related field (preferred).
• At least 2 years' experience in Human Resources, People Operations, Shared Services, or a similar HR advisory role.
• Strong customer service, communication, and relationship-building skills.
• Ability to work with empathy, professionalism, and sound judgement.
• Well-organized, detail-oriented, and able to manage multiple priorities.
• Strong analytical skills and proficiency in Microsoft Office.
• Experience with Workday or another Human Capital Management (HCM) system is an advantage.
• Ability to work independently while collaborating with regional and global teams.