Pharmacy Manager at CIC Insurance

About the Role

The role holder will be responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations.

Key Responsibilities

Responsible for Pharmacy Expansion

• Identification of locations
• Acquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.
• Participate in recruitment and staffing
• Products sourcing/procurement

Stakeholder Management/Procurement

• Supplier engagement and Contracting-wholesalers and retailers
• Ensuring a cordial relationship exist between CIC and all relevant stakeholders-Customers, regulators, suppliers.

Medication Dispensing Guidelines:

• Offer leadership and guidance though putting in place policies on drug dispensing, accuracy and appropriateness.
• Ensure dispensing of medications is in accordance with legal and ethical guidelines.

Staff Management & Leadership

• Recruit, train, and supervise pharmacists, technicians, and support staff
• Schedule staff and ensure adequate coverage in each branch
• Conduct performance appraisals and mentorship
• Enforce professional conduct and workplace discipline

Operations Management

• Ensure smooth day-to-day operations across all branches
• Standardize procedures (dispensing, stock handling, customer service)
• Monitor workflow efficiency and resolve operational issues
• Ensure consistent service quality in all branches.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and excess stock.
• Ordering and restocking medications as needed.
• Conducting regular audits to ensure proper storage and handling of medications.
• Annual development of the departmental budgets and efficient utilization of resources.
• Debtors management

Health and Wellness Promotion:

• Collaboration, coordination and management of wellness initiatives through CIC wellness program and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims.

Customer Service:

• Ensuring a positive and welcoming environment for customers across all branches
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Regulatory & Compliance Oversight

• Ensure compliance with pharmacy laws, PPB regulations, and ethical standards
• Maintain valid licenses for all branches and staff
• Ensure proper documentation and record-keeping
• Handle inspections and audits

Business Development & Growth

• Identify opportunities for expansion or service improvement
• Implement marketing and promotional strategies
• Monitor market trends and competitor activity
• Improve sales through ethical and patient-cantered practices

Reporting & Communication

• Communicate policies and updates to branch managers
• Coordinate meetings and performance reviews

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Participating in continuing education programs to maintain and enhance professional competence.

Audit, Compliance And Risk Management

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements are addressed and where necessary escalated through the available defined channel.

Generic Duties

• Participate in various meeting and committees.
• Any other duties as may be allocated

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Pharmacy Degree from an institution recognized by the Pharmacy and Poisons Board.
• Minimum of 5 years of experience in a similar role.
• Registered with the Pharmacy and Poisons Board with a valid practising license.
• Ability to work collaboratively in a team-oriented environment.
• Relationship Management.
• Ability to run a chain of pharmacy stores.
• Strategic thinker.
• Strong management skills.