Planning & Customer Care Officer at DNV GL

Local Unit & Position Description

Under the supervision of the Operations Manager, The Planning & Customer care support will be assigned the following tasks 

• Being the local contact point of all DNV existing clients in the assigned territory : responding to requests through emails/phone, re-directing to the project manager or sales manager, advising and assisting on all contracts evolutions or administrative matters (invoicing, purchase orders, clients payments, certificate issuance etc)
• Coordinate audit planning and assist on auditors travel arrangements when necessary
• Actively Liasising with existing clients to renew their contracts and updating records with DNV
• Providing clerical duties, arranging/ filing materials and handling routine correspondence
• Assisting in the procurement of office supplies
• Making arrangements for VISA, hotel, flight reservations and concierge services

Position Qualifications

• A bachelor's degree in business administration, business management, or a related field preferred.
• Demonstrable experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.