Planning & Performance Manager at SWVL

About the Role

As Swvl continues to expand its Intercity services around the world, the Swvl team is looking for a motivated hands-on manager who thrives in a fast-paced, cross-functional environment to take Swvl’s Travel to the next level. As the Planning & Performance Manager for Swvl, you will own the performance strategy of our intercity services in the Kenya region, be responsible for developing and motivating a high-performing operations team, and build a strong network with internal and external partners and continue focusing on expansion strategies. We are looking for an experienced manager with a proven track record of leading matrixed teams and exceeding targets. To be successful in the role, we need a motivated self-starter with an engaging personality and strategic mentality who thrives in a dynamic and fast-moving environment. 

Key Responsibilities

• Drive overall business strategy and ensure smooth execution, operations, and profitable business growth of this important part of Swvl’s strategy 
• Explore untapped market and look for new travel destinations to generate and expand business in Kenya 
• You ensure, adapt, and optimize our quality and service standards according to the needs of the Kenyan market 
• Build go-to-market processes, establish performance KPIs, and drive organization and operations effectiveness 
• Work closely with local operations and marketing teams to ensure the successful implementation of strategies and deploy resources to build the Swvl Travel product in several locations 
• Cultivate and maintain deep relationships with both business partners and new prospects 
• Be a subject matter expert in your domain, constantly review the market to determine changing needs 
• Build business models that can optimize the entire route networks and maximize demand in the most efficient manner 

Does this sound like you?

Must-have requirements:

• 3-5 years of experience in a similar role.
• Proficient in SQL.
• Experience in formulating Go-To-Market or Route-To-Market strategies.

Preferred Requirements:

• Experience working in the ride-hailing industry or in tech-startups.

Candidate Attributes:

• Experience working effectively with internal and external partners in a constantly evolving, rapid growth environment.
• A portfolio of business achievements growing a customer base and consistently exceeding revenue targets, business objectives, and larger company goals.
• Enthusiastic and motivational managerial experience established through persuasion - leading by example across all company functions.