Player Support Agent at TransPerfect

RESPONSIBILITIES

• Processing ‘Calls for Help’ received from the community you are supporting
• Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’
• Becoming highly skilled in the use of various ticketing and social media platforms
• Getting creative in finding solutions encountered on a day-to-day basis
• Encouraging brand loyalty by providing an outstanding service
• Assisting with reporting by tracking data on a form or spreadsheet
• Supporting your managers with ad-hoc tasks
• Reaching Key Performance Indicators such as Productivity, Quality, and Customer Satisfaction.
• Staying up to date with changes in workflows and policies within the game.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on any issues or trends found in the game.

THE IDEAL PROFILE

• Native Japanese speaker with excellent oral and written skills
• Excellent interpersonal and organizational skills
• Advanced knowledge of Google Workspace and/or Microsoft Office
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord
• Driven by a passion for video games
• Previous experience in a similar role for at least 3 years