POS Technician - Cards & Payments Division at SBM Bank

Job Purpose:

Reporting to the POS Lead, the POS Technician will be responsible for the diagnosis and repair of POS equipment and to perform tasks to ensure that equipment operate as per established standards and bank’s requirements.

Key Responsibilities:

• Perform fault finding and functionality checks in order to eliminate user errors
• Perform general testing, troubleshooting and carry out repairs on POS devices
• Refer to manufacturers guidelines to perform hardware related/cosmetic repairs in order to remedy diagnosed faults
• Ensure with Merchant Support Team that constant system status updates, backups and maintenance are carried out and that necessary
• technical remarks are taken onboard
• Keep written records of all repairs and technical maintenance interventions undertaken on POS devices
• Support the POS Team by assisting network contractors for LAN survey and network issues that may arise with LAN sites
• Shadow Merchant Support Executives in the delivery of their duties
• Support overall POS team as and when necessary
• Perform any other related duties as may be required

Qualifications, Experience & Skills:

• An attempt to School Certificate
• Certificate from a technical or vocational school or any other equivalent qualifications
• Minimum of 2 years of proven experience in servicing and repairs of mobile phones & IT products
• Specialisation in IT, cellphones and audio visual will be an advantage
• Be a good team player with the ability to work on own initiative and meet tight deadlines
• Keep abreast repair techniques
• Willingness to work odd hours and during weekends
• Holder of a valid driving licence