PowerApps Support at Ison Technologies

Job Purpose: Expertly investigate and analyse customer problems to provide product support of deployed applications, investigate issues and production, application deployment and maintenance, database clean-ups, schedule and maintain back-ups.

Responsibilities

• Utilisation of remote consoles and terminal servers to access customer servers
• Backup/Restore – Install, upgrade and resolve issues with backup solutions
• Operations and maintenance of VAS elements, product design and development, VAS service configuration and testing.
• Develop a sound understanding of the existing software applications and interfaces
• Adhere to all IS Policies and Standards SLA compliance with regards to user support (quick turnaround times on logged calls)
• Setup and execute technical test plans for application change, new deployment and upgrades
• Keep all application documentation updated at all times
• Construct a proactive maintenance cycle per application
• Develop quality code / application components within project timelines
• Active participation in the planning of application changes/upgrade/deployment

Education

• B.Eng. BSC, BTec, Science or Technology

Work Experience

• In-depth understanding of the Microsoft Azure & 0365 platforms
• Experience in PowerApp environment (administration & configuration), connectors & gateways
• OLAP requirements
• Expert in business processes & technology practices to create technical designs.

Technical Skills

• Broad knowledge base of application development using an array of application development tools & application development lifecycles
• User Requirements analysis standards and methods
• Should have very good working knowledge of Oracle (Skills- SQL, PL/SQL)
• UNIX knowledge and expertise;
• Good knowledge/experience of Telecom, IN, VAS and related technologies (like SMS, MMS, VMS, GPRS, IVR, USSD, Mediation, Billing, Service Provisioning).
• Promotion Configuration and implementation.
• Good Knowledge of SS7, SIGTRAN, VOIP, MGCP, ISUP, MAP, TCAP, INAP and CAMEL protocols.
• Shell scripting with functional routines. Use of complex commands AWK and SED9
• Problem debugging/isolation skills for applications/DBs

Behavioural Skills

• Self disciplined with an exemplary work ethics
• Self Starter, innovative and highly motivated.
• Sound interpersonal relationships.
• Detail oriented good analytical and problem solving skills
• Excellent communication skills, written and oral
• Goal-oriented and well-organized – “to win”
• Exemplary team-player