Practice Manager - Health Practice at Genesis Analytics

ROLE DESCRIPTION:

• The Practice Manager is primarily responsible for the operational management of the health practice, helping to realise the vision and strategy of the practice. Reporting to the HP partners, this person must be prepared to work independently and as part of a team. We are looking for someone based in one of our hubs (Johannesburg, London, or Nairobi). Genesis works on a hybrid model such that team members based in hub cities will be able to work from home and in the office, with a minimum number of two days per week expected in the office.
• We are looking for a proactive team member who enjoys constant innovation and iteration and use of tools and systems to improve the team’s efficiency and effectiveness. 

Requirements

KEY REQUIREMENTS & ROLE RESPONSIBILITIES:

Practice/ Project management:

• Supporting the development of and adherence to the existing Standard operational procedures (SOPS) and systems
• Develop and oversee that standard project management practices are applied across all projects
• Ensure projects are compliant with Genesis processes
• Ensure projects are documented and regularly updated within Genesis systems, and relevant  registries/resource sites
• Play in active role in supporting the project management of large, long-term projects
• Support the building of an inclusive culture in the practice

Business Development:

• Collaborate with internal (General Group Services, Business Development Unit, Head of Commercial) and external (key partners and clients) stakeholders.
• Provide guidance to the Practice around the bid management process and G:tools available.
• Act as Bid Manager for specific strategic opportunities within the Practice, building knowledge across key donor frameworks: lead the process from kick-off meeting to post-mortem stage; create and manage the bid work plan; manage the recruitment process; liaise with partners and subcontractors around the technical and financial proposal; provide compelling inputs into the technical proposal; support in budget development.
• Support strategic learning through post-mortem and bid-dissemination sessions, using learnings to improve the bid management process.

Support marketing of the health practice, working with the Genesis Marketing Communications Manager

• Maintain project descriptions and capacity statements for use in marketing materials
• Development of marketing materials
• Oversight of the Practice sections of the Genesis website

Finance Support

• Provide guidance and support to Project Managers on finance-related issues, helping to ensure project compliance as per company policies and processes. This includes providing guidance around the monthly reconciliation process and ensuring, through oversight, that project budget templates are completed and submitted for each new project by the respective Project Managers.
• Provide support in the development of project budgets for a range of donors, including B&MGF, USAID and FCDO, guiding project teams around donor compliance and specific budget templates.
• Coordination of practice pipeline, order book and forecasts, working with Service Line Leads to resolve any issues appropriately.
• Develop and maintain strong relationships with the central finance team.

Human Resources and People Management Support

• Lead on the induction of new joiners, including collaborating with HR around the company induction, updating practice specific induction materials, leading induction sessions and other administrative processes related to on-boarding new staff.
• Work with General Services and the Head of HR around updates to the performance review matrix for technical and operational staff.
• Provide support to hiring managers in the recruitment of new staff across a range of levels:
  • Administrative support including development of job descriptions and case studies, CV screening, HR coordination and interviewing of candidates.
  • Strategic support to Partners and Service Line Leads in recruitment forecasting and management of project budgets versus new potential hires.
• Support Service Line Leads with utilization management, including the roll-out and implementation of new tools to support utilization

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• Minimum of 10 years of relevant experience is required
• Donor experience, especially USAID and the Bill & Malinda Gates Foundation
• Relevant business qualifications at a minimum of a bachelor’s degree
• IT literate and proficient in the use of Google Workspace and/or Microsoft Office and other hybrid working tools
• Skilled in using financial management tools and related software
• Confident communicator with people at all levels
• A creative approach to solving problems
• High level of discretion and confidentiality
• Client centric and dedicated to providing the best possible support and service to the practice area
• Self-motivated and driven to succeed with a proactive work approach
• Able to work independently using initiative
• Solution-focused attitude
• Ability to prioritise, organise and coordinate and multitask
• Comfortable working with teams that are across time zones and culturally diverse
• Comfortable working with team members that are part of a hybrid and remote team environment based in different countries