Principal ICT Officer at Independent Policing Oversight Authority (IPOA)

Ref: IPOA/HR/9/2022; 

Managerial / Supervisory Responsibilities

• Coordinate the development and implementation of ICT strategies, policies and procedures in with the organizational strategic objective;
• Coordinate competency development and knowledge management initiatives for leadership skills, technical and professional growth of ICT personnel
• Supervise implementation of established ICT business processes; 
• Develop and implement coaching, mentorship and succession planning programs in the department;
• Coordinate development and implementation of departmental annual budget, procurement plan and work plans; 
• Establish mechanisms for implementing accountability structures, monitoring of departmental performance, supervision and progress reporting of tasks.
• Coordinate the management and administration of the outsourced ICT services.
• Implement controls for the deployment and application of ICT personnel and equipment/resources.
• Coordinate the development and management of ICT contracts and service level agreements.
• Develop and implement ICT training and staff awareness programs.
• Coordinate operation of the information management systems, data analytics systems, networks, database and data security systems.
• Supervise the development of the ICT disaster recovery plan

Operational Responsibilities / Tasks

• Review and upgrade ICT Systems to meet the Authority’s needs
• Coordinate development of specifications for ICT software and hardware.
• Prepare departmental procurement plan for every financial year. 
• Coordinate vulnerability and system penetration tests
• Coordinate implementation of ICT Infrastructure and Connectivity solutions 
• Coordinate the implementation of information management systems
• Develop and submit timely ICT system updates and advisories. 
• Supervise spyware investigations for ICT equipment.
• Develop and submit ICT reports 
• Coordinate the day to day ICT operations in the Authority.
• Supervise and appraise direct reports.
• Preparing technical systems and user documentation
• Guiding on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area
• Providing technical support and training new users in the use of system/ICT facilities and systems
• Track and log ICT system process issues and incidents.
• Coordinate servicing and maintenance of all the Information Communication Technology equipment