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  • Posted: May 14, 2020
    Deadline: May 22, 2020
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  • Kisumu County is located in Nyanza and constitutes 7 constituencies (Kisumu East, Kisumu West, Kisumu Central,Seme, Nyando, Muhoroni and Nyakach). Mission To transform the livelihood of the people of Kisumu county on a foundation of integrity through accountable, efficient and effective leadership that invokes participation and pursuit of quality services,...
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    Principal ICT Officer

     JG ‘N’

    Ref: KSM/CPSB/2020/033
     
    Terms of Service: Permanent and Pensionable

    Duties and responsibilities

    • Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using monitoring tools.
    • Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.
    • Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific time frame;
    • A good understanding of incident, change and problem management processes, escalation procedures and support contracts that have been agreed;
    • Communicating with other groups within the IT Systems organization and externally using the telephone, email and other forms of communication;
    • Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays;
    • Train and mentor people who have less experience about the ICT operator responsibilities;
    • Communication directly with the end users using voice and video to discuss situations and progress towards resolution.

    Requirements for Appointment 

    • A Bachelor degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution; 
    • Have a working experience of at least five (5) years.

    Method of Application

    The candidate should apply by downloading and filling application for employment form available on our website. All dully filled forms should be signed, scanned and sent in pdf format to kpsb052020@kisumu.go.ke by 22nd May 2020. Do not attach copies of Certificates.

    Please note that the Board will NOT receive applications in hard copies as a result of measures put in place by the Government of Kenya to limit the spread of COVID-19.

    Only shortlisted candidates will be contacted. The County Government of Kisumu is an equal opportunity employer.

    Women, the youth and persons with disabilities who meet the specified requirements are encouraged to apply and indicate so in their applications.

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