Principal ICT Officer at Migori County Public Service Board

Job Description

Basic Salary Scale: Ksh 58,360 – Ksh 90,200 p.m. House Allowance: Kshs. 18,000 Commuter Allowance: Ksh 8,000 p.m. Leave Allowance: As provided in the Civil Service Annual Leave: 30 working days per financial year Medical Cover: As provided by the Government Terms of Service: Four (4) years Contract

Requirements for Appointment

• Must be a Kenyan citizen
• A Bachelor degree in Computer Science/Information Communication Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution; 
• Have working experience of at least five (5) years in a similar or equivalent position either from the public or private sector. 
• Demonstrated a high degree of competence in identifying, designing and monitoring information technology projects. 
• Be a member of the relevant ICT professional body in good standing. 
• Satisfy the requirements of chapter six of the constitution of Kenya on leadership and integrity

Duties and responsibilities 

• Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using monitoring tools. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool. 
• Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific time frame; 
• A good understanding of incident, change and problem management processes, escalation procedures and support contracts that have been agreed; 
• Communicating with other groups within the IT Systems organization and externally using the telephone, email and other forms of communication; 
• Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays; 
• Train and mentor people who have less experience about the ICT operator responsibilities; 
• Communication directly with the end users using voice and video to discuss situations and progress towards resolution