Principal ICT Technical Support Officer at ICT Authority

Job Specifications 

Specific duties and responsibilities will entail:- 

• Ensuring continuity of computer system services for computer users by providing the technical expertise;
• supervising the installation of computer software products, modify/repair hardware and resolve technical problems;
• Participating in the testing of new technology;
• Verifying change requests and specifications and recommending appropriate action;
• Installing computer hardware operating systems and applications/systems;
• Configuring computer hardware operating systems and applications/systems;
• Participating in testing and evaluation of new technologies;
• Assessing the risks associated with ICT changes;
• Updating central e-records of assets of MCDAs;
• Monitoring and maintaining computer systems/applications and networks of MCDAs including emails, websites and database systems;
• Troubleshooting hardware, software and network faults;
• Participating in preparing documents, manuals and reports;
• Advising ICT Users on specifications and quality of ICT resources such as including printers, computers and other accessories;
• Logging, analyzing and resolving minor incidents and customer queries;
• Receiving and referring complex ICT issues to appropriate offices; and
• Preparing regular reports on ICT queries and responses from end users.

Job Specification    

Personal Specifications 

For appointment to this grade, an officer must have: 

• At least five(5) years relevant work experience in Public Service or Private Sector;
• Bachelors degree in Computer Science, Computer Engineering or any other equivalent qualification from a recognized institution;
• Masters degree in any of the following:- Computer Science, Information Technology, Network Administration, Software engineering or related field
• Professional Diploma/Certificate in the related field;
• Certificate in Management Course lasting not less than four (4) weeks from recognized institution;
• Met provisions of Chapter Six of the Constitution; and
• Shown merit and ability as reflected in work performance and results.