Product Manager Acquiring Digital Solutions at Ecobank Kenya

JOB PURPOSE

• To position Ecobank as the leading provider of digital payment solutions serving ALL businesses (micro, SME, corporates, public sector (government and non-government organizations), thereby growing our collections and revenues.

KEY RESPONSIBILITIES
BUSINESS AND FINANCIAL PERFORMANCE

• Responsible for end-to-end merchant lifecycle - planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue
• Ensure pricing and contracts with Merchants are in line with Group Policy.
• Work with business and product managers to deliver the best digital collection solutions for clients
• Build value-based relationships with colleagues in country, cluster and group, and clients
• Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
• Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships
• Actively pursue opportunities to improve our route to Market, leveraging best practices

CUSTOMER MANAGEMENT

• Engage customers and propose digital solutions that will improve their businesses
• Ensure application of merchant programs are designed to enhance Ecobank’s brand equity
• Drive horizontal expansion through outlet creation incentive programs
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys

LEADERSHIP AND PEOPLE MANAGEMENT

• Actively partner with affiliate business heads and group product heads to grow acceptance points
• Provide timely and accurate information on merchant management activities
• Embed digital collections in affiliate culture through regular engagements with all staff
• Participate in group activities as required

RISK, PROCESS CONTROL and OPERATIONAL PERFORMANCE

• Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls
• Manage all aspects of risks associated with the Acquiring business and supporting
• functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).
• Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness
• Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business

STRATEGIC INITIATIVES

• Strategically prioritize merchant segments to achieve commercial viability of the Acquiring
• business
• Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective
• Implement a loyalty program for merchants and customers to increase growth in product sales

JOB PROFILE

• Qualifications, Experience and Personal Attributes
• Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills
• Relevant experience with at least four years in a cash management/Transaction Banking business environment,
• Good understanding of Operations and technology processes related to API integration
• Strong client focus with ability to understand client needs and stay abreast of client, industry and market trends
• Exceptional relationship management skills including ability to manage and influence multiple stakeholders
• Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank
• Demonstrate responsiveness and ability to work with urgency
• Customer focused & results oriented
• Good project management including understanding and planning for operational risk
• Knowledge of banking operations, operational risk management and service delivery
• Distribution Management and or Channel Management experience is an advantage
• Excellent verbal and written communication skills
• General knowledge of digital payments services
• Language skills in official language of the Affiliate