Product Manager - Finserve Africa at Equity Bank Kenya

Description

In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in the at Finserve Africa. 

Job Purpose:  

Provide a seamless and real time Marketplace product to merchants and the end customers while ensuring all payments are secure and protected by the most effective systems and supported by a highly skilled team. 

Responsible of the product’s life cycle from inception, product development, Go Live and consumption by the target customer.

Job Responsibilities:

• Manage and support the development and implementation of the Marketplace strategy.
• Prepare and manage the Marketplace budget, KPIs, targets and other objectives.
• Create, implement and enforce procedures and SLAs within the company policy.
• Develop, maintain and distribute system guides.
• Develop a business plan to grow the marketplace business through effective distribution channels.
• P&L responsibility for the execution of approved plan to drive growth and development of the Marketplace. Ensure profitability.
• Manage and monitor day-to-day progress of the product.
• Prepare, analyse and present timely reports. Update on targets, activities, achievements, pipeline and performance. 
• Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner. Monitor competitor activity and understand trends in the market.
• Setting and regularly review pricing policies across the Marketplace product suite.
• Overseeing the liaison with external vendors to follow up on deliverables, handle issues and escalate as required.
• Develop, organize and execute the product’s roadmap according to defined customer segments and strategy objectives.
• Develop the product through market research, and combining the findings with general requirements, specifications, timelines, pricing and planning to complete development and market strategies.
• Actively participate in projects with other partners, training and workshops, marketing events and campaigns.

Key Critical Competencies:

• A pro-active self-starter who can operate both individually and as part of a team, who is at home with technology, has an enthusiastic approach to their work, able to think out-of-the-box with a high level of attention to detail with limited supervision and within tight deadlines.
• Excellent communication skills (verbal and written).
• Ability to proactively monitor customer accounts and take appropriate action applicable.
• Has a strong sense of innovation
• Self-empowered to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
• Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills; and strong leadership skills.
• Ability to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities.
• Expertise in change management and process improvement

Qualifications

• A bachelor's degree in business or Information Technology from a recognized university
• Atleast 4 years product management experience; Marketplace product experience is a plus.
• Proven track record and display of experience in managing a product from; inception, development, Go Live and consumption by the target customer with quantifiable results.
• Good understanding of the Marketplace dynamics and the levers that affect conversion, and how to translate that into product functionality. E-commerce experience and experience building B2B products is a plus.
• Comfortable with agile development practices, with a collaborative approach to working with development teams
• Enjoy working at a start-up environment and not afraid to jump in and get things done