Product Manager - Liability at Absa Bank Limited

Key accountabilities/Deliverables/Outcomes

Portfolio Management

• Oversee performance of savings accounts and term deposit products, ensuring achievement of business growth targets.
• Monitor product profitability, customer uptake, and retention trends, recommending pricing and product enhancements.
• Ensure accurate reporting and analysis of liability portfolio performance.

Onboarding Process Oversight

• Drive efficiency in customer onboarding processes to ensure speed, accuracy, and compliance with KYC/AML regulations.
• Partner with Operations, IT, and Compliance teams to continuously improve digital and branch onboarding journeys.
• Monitor and address risks or bottlenecks in the onboarding process to enhance customer experience.

Business Development & Customer Experience

• Develop and execute initiatives to increase savings mobilization and term deposit acquisition.
• Work with Relationship Managers and branch staff to promote deposit products effectively.
• Enhance customer education and engagement on product features, benefits, and digital access.

Risk & Compliance Management

• Ensure adherence to regulatory requirements, internal policies, and audit recommendations.
• Monitor portfolio risks, including fraud, operational lapses, or compliance breaches.
• Implement corrective measures to mitigate identified risks.

Leadership & Collaboration

• Provide guidance and support to branch teams on savings and deposit product positioning.
• Collaborate with Marketing to develop campaigns that drive uptake and retention.
• Train staff on product knowledge, onboarding processes, and customer engagement best practices.

Additional Responsibilities:

• Handle other operational tasks as assigned by leaders to support overall departmental objectives.

Role/person specification

Qualification

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s an advantage).

Experience

• 5–7 years’ experience in retail banking, with at least 3 years in deposit mobilization or product management