Product Manager at NCBA Group

Job Purpose Statement

The Product Manager role is responsible for designing, developing, promoting and maintaining financial solutions and delivery channels that meet the needs of target customers/markets, at profit. The role is central to innovation in Digital Business and is thus the steward to the department’s innovation management process. The role holder is responsible Digital Business product management for the allocated portfolio/markets in the countries that the Bank operates in.

Key Result Areas

Product Development 50% 

• Manage feature development end-to-end; provide guidance and feedback to Product Analysts, Engineers and ensure everyone is aligned.
• Be the voice of the customer in the product development process
• Develop use cases documentation, Mockups for proposed customer journeys.
• Collaborate with other Managers in Customer Management, Operations, Portfolio Management , Data science and Engineers in cross-area features to build products.
• Drive teams to acquire necessary data in order to back assumptions, show value, and drive prioritization

Customer (Growth Product Management) 30% 

• Will work with the Senior Product manager toIdentify potential opportunity areas, determine how much impact we can have for our customers, evaluate and implement the most effective course of action.
• Will run experiments to improve signup conversion ratios.
• Will run experiments to improve lead-to-customer conversion ratios.
• Will run experiments to improve time-to-value for new customers.
• Will run experiments to send quality messages and notifications to customers at the right time.
• Will run experiments to remove bad friction from the user experience.
• Will run run experiments to increase the adoption of new features being built.

Learning and growth 20% 

• Drive the Employee Engagement initiatives within Product department.
• Maintain own high performance and personal growth.
• Help the other team members to achieve their career growth plans.
• Own up-to-date and actioned competency assessments and development plans.
• Drive close collaboration amongst the staff with other members of the Department, and with other relevant stakeholders across the Group operating business entities for the purpose of cultivating collective responsibility to achieve business goals

Ideal Job Specifications

• At least 5 years’ work experience, 2 of which should have been in a management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.
• 2+ years’ experience in digital payments and Digital financial services.
• Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
• Ability to influence multiple stakeholders without direct authority.
• Experience with using A/B testing as tool to inform product improvements
• Proven capabilities in leading design thinking/co-creation engagements with leaders at senior levels.
• Proven experience in managing medium size & diverse teams; ideally experience managing creative teams of designers and developers