Product Manager – UX at NCBA Group

Job Purpose Statement

The Product Manager - UX role is a client-facing role responsible for managing the end-to-end user experience from discovery through delivery to utilization through designing, developing, promoting and maintaining features to create intuitive and powerful user and customer experiences within the Digital Business and providing financial solutions that meet the needs of the business and the target customers/markets. The role is central to product innovation and design in Digital Business and is thus the steward to the department’s design and innovation
management process.

This role holder shall be involved in the coordination of user experience, customer journey architecting and design together with marketing, product, data science and technical delivery teams and external stakeholders in implementing product testing, features and roadmaps.

Key Accountabilities (Duties and Responsibilities)

Product Management 50% 

• Manage feature and design development end-to-end and manage the product roadmap.
• Become deeply oriented around the business collaboration and customer feedback cycles enabling idea generation, synthesis, vision and delivery.
• Provide guidance and feedback to Business Analysts, Product Analysts,
• Engineers and ensure everyone is aligned.
• Lead continuous usability tests and research to effectively synthesize user feedback to deliver insights that inform product development
• Work closely with contracted partners to provide direction on UI designs,
• illustration requests, while also providing basic UI when required
• Define project timelines and deliverables for design initiatives while reporting on statuses as it is executed.
• Translate product concepts into mockups and prototypes that lead to intuitive user experiences.
• Review user stories within a given design sprint to ensure objectives, goals and requirements are clear.
• Use storytelling to communicate high-level concepts and research insights in presentations, reports and workshops.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Manager, Product Management
• Collaborate with other Managers in Customer Management, Operations,
• Portfolio Management, Data science and Engineers in cross-area features to build products.
• Drive teams to acquire necessary data in order to back assumptions, show value, and drive prioritization

Business management 25% 

• Develop commercial models for different products within the vertical.
• Develop customer journey maps and designs for products in the vertical.
• Manage UX KPI results across a range of product domains.

People 25% 

• Drive competency focus through continuous learning and job enrichment to ensure high performance.

Ideal Job Specifications

Academic and Professional Certifications:

• University Degree
• Product, User Experience and Ecosystem Design, Project Management, Digital Marketing and Service oriented certifications desirable.

Experience

• At least 5 years’ work experience, 3 of which should have been in a similar capacity with a proven track record.

Ideal Job Specifications

• 2 years of Technical Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch, UI/UX Design for Mobile Applications and working with cross-functional teams).
• Experience in user research and driving the product vision, go-to-market strategy, and design discussions.
• Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing.
• Ability to influence multiple stakeholders without direct authority.