Career Opportunities at NCBA Group

Job Purpose Statement

• Preparation, review and submission of Central Bank of Kenya (CBK) reports, Capital Markets Authority (CMA) reports, Insurance Regulatory Authority (IRA) etc.
• Assist in the supervision and maintenance of relationships between the Bank and its external lenders

Financial 5% 

• Ensuring accurate and timely compilation and submissions of monthly and bi-monthly returns for Kenya operating business entities to ensure compliance and zero penalties.

Internal business processes 75% 

Statutory Reporting

• Prepare the daily, weekly, monthly and quarterly basis reporting to the CBK in line with set guidelines.
• Collate and provide accurate information required by regulators, rating and lending agencies
• To ensure accurate identification, management and control of exposure to and impact of regulatory risks inherent in Kenya operating entities.
• Adherence to defined and set out regulatory reporting calendar for all applicable returns for Kenya operating business entities.

Customer 7.5% 

Liaison with the Bank’s DFIs

• Assist in ensuring good relationship between the Bank and the DFIs; ensure timely submission of financial covenants to the Bank’s lenders; monthly carry out a review of covenants
• to establish compliance.
• Liaise with the DFIs in times of potential breaches to discuss possible resolutions.
• Monitor release of new regulatory pronouncements and implication on Kenya operating business entities.

Learning and growth 5% 

• Be a role model for the team, performing duties wholeheartedly
• Invest in continuous competence development
• Actively seeks coaching and mentorship opportunities to continuously improve output.
• Be a service change agent across the Bank and work withHR to implement internal staff engagement activities to boost culture around service excellence.

Ideal Job Specifications

Academic Qualifications:

• University Degree in Finance, Accounting or Business Studies.

Professional Qualifications:

• Fully qualified Certified Public or Chartered Accountant or similar qualification.

Desired Work Experience:

• Minimum 1 years post qualification experience in an accounting or audit environment
• Experience in Regulatory reporting and relationship management
• Good interpersonal skills and good verbal and written communication skills.
• Good numerical skills
• Good computer skills, especially MS Excel

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Job Purpose Statement

The Product Manager - UX role is a client-facing role responsible for managing the end-to-end user experience from discovery through delivery to utilization through designing, developing, promoting and maintaining features to create intuitive and powerful user and customer experiences within the Digital Business and providing financial solutions that meet the needs of the business and the target customers/markets. The role is central to product innovation and design in Digital Business and is thus the steward to the department’s design and innovation
management process.

This role holder shall be involved in the coordination of user experience, customer journey architecting and design together with marketing, product, data science and technical delivery teams and external stakeholders in implementing product testing, features and roadmaps.

Key Accountabilities (Duties and Responsibilities)

Product Management 50% 

• Manage feature and design development end-to-end and manage the product roadmap.
• Become deeply oriented around the business collaboration and customer feedback cycles enabling idea generation, synthesis, vision and delivery.
• Provide guidance and feedback to Business Analysts, Product Analysts,
• Engineers and ensure everyone is aligned.
• Lead continuous usability tests and research to effectively synthesize user feedback to deliver insights that inform product development
• Work closely with contracted partners to provide direction on UI designs,
• illustration requests, while also providing basic UI when required
• Define project timelines and deliverables for design initiatives while reporting on statuses as it is executed.
• Translate product concepts into mockups and prototypes that lead to intuitive user experiences.
• Review user stories within a given design sprint to ensure objectives, goals and requirements are clear.
• Use storytelling to communicate high-level concepts and research insights in presentations, reports and workshops.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Manager, Product Management
• Collaborate with other Managers in Customer Management, Operations,
• Portfolio Management, Data science and Engineers in cross-area features to build products.
• Drive teams to acquire necessary data in order to back assumptions, show value, and drive prioritization

Business management 25% 

• Develop commercial models for different products within the vertical.
• Develop customer journey maps and designs for products in the vertical.
• Manage UX KPI results across a range of product domains.

People 25% 

• Drive competency focus through continuous learning and job enrichment to ensure high performance.

Ideal Job Specifications

Academic and Professional Certifications:

• University Degree
• Product, User Experience and Ecosystem Design, Project Management, Digital Marketing and Service oriented certifications desirable.

Experience

• At least 5 years’ work experience, 3 of which should have been in a similar capacity with a proven track record.

Ideal Job Specifications

• 2 years of Technical Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch, UI/UX Design for Mobile Applications and working with cross-functional teams).
• Experience in user research and driving the product vision, go-to-market strategy, and design discussions.
• Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing.
• Ability to influence multiple stakeholders without direct authority.

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Job Purpose Statement

The Senior Manager, Growth Consumer, lives at the intersection of product monetization, marketing and development. The role holder is responsible for the creation and implementation of acquisition and growth strategies that achieve consistent revenue growth and customer loyalty. Consumer is responsible for the design and implementation of the Consumer commercial strategy. The role holder will leverage on research, data analytics, networks, technology and ideas inside/ far outside of the company, constantly scanning the economic landscape to identify and capitalize capabilities that enable the success of new Digital Business commercial models for long-term competitive advantage.The primary purpose is to define, lead and coordinate the development and execution of the Consumer monetization and growth strategy as well as the Consumer business model encompassing Consumer acquisition, Activation and Retention strategies with a digital focus. It will also build and drive efficiency and effectiveness of the Consumer funnel to dive business growth, engagement and lifetime value. The role holder will be responsible for developing and owning sales and marketing strategy, go-to-market strategy and planning, lifecycle management, affiliate marketing management, campaign planning & management, customer funnel optimization, external stakeholder management and mentoring a high-performing growth team within the Digital Business. The role holder should be obsessed with tracking performance and is expected to constantly have/source the requisite data to prove what’s working and what isn’t, and to effect timely corrective action as required. Strong commercial acumen and ability to come up with ideas for driving product growth, customer acquisition, customer lifetime value, customer retention, revenue growth and profitability of product line(s) is key to the role.

Ideal Job Specifications

Desired personal attribute:

• Relentless in your pursuit of growth and want to disrupt the financial and payments industry

Academic:

• A Bachelor’s degree in Business Management: Accounting Economics, Commerce, and Finance or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least 8years work experience, 3 of which should have been in management capacity in a similar sized organisation
• having participated in strategy development and implementation, and having lead large successful business development projects and/or initiatives.

Skills Required:

• Ability to lead and deliver results that have significant impact on an organization through diverse teams. Can interact with people (own team, colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in a unifying and professional way consistent
• with the values of the organization.
• Naturally inquisitive and successful in researching key issues. Can reflect on what needs to happen next, what might get in the way, and therefore what needs to be put in place to ensure progress. Is aware of what constitutes best practice in the Fintech sector and strives to deliver this.
• Ability to assess the organization’s vision, goals, objectives, and strategies to identify the desired future.
• Ability to inculcate a culture of project management excellence – project leadership, accountability, highperformance teams, customer and market focus, robust solutions, alignment, discipline, speed and quality.
• Understands financial management concepts, can use the principles to develop business cases, describe events and incorporate the same in problem solving and decision-making.
• Continuously build and strengthen networks for the institution within all spheres of the economy within the region; at all levels of commerce, government, society, etc.

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Job Purpose Statement

The Senior Manager, Service Management role is responsible for the 2nd level support of all application systems and related technologies used in all the markets that the bank has partnered with Telcos for the provision of Mobile Savings and Lending (MSL) products/services as well as the Digital Financial Services (DFS) products/services. The role is also responsible for managing all the operational processes that are needed for both the MSL and DFS products and services e.g. Close Of Business (COBs) etc. The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers. It also involves working closely with key internal and external business stakeholders as well as established technology partners to ensure that solutions being delivered in the markets that we operate in are effective and efficient in delivering customer value.

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Minimum 5 years’ experience with 2 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred)
• Project Management Certification: PMP or PRINCE2 (preferred)
• 5 years’ experience in Application support in medium to large organizations.
• Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL
• Working experience in a bank or other financial services organization.
• Experience in Management of External Partners and Third party support providers

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Job Purpose Statement

The Service Desk Engineer role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and first level solutions to issues reported. Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the business. Service/Support Request Fulfilment process in line with ITIL principles by attending to service/support requests within the agreed SLA in order to meet varying needs of the business.

Key Accountabilities (Duties and Responsibilities)

Incidents Management 40% 

• Single Point of Contact (SPOC) for all IT related interactions with internal and external users and/or partners.
• Providing 1st level support for incidents received and ensure timely feedback to users on progress of incidents resolution.
• Ensure that all incidents that are logged in the incident management system, are escalated appropriately and feedback is provided to users continuously from analysis to when the issue is
• eventually resolved.
• Ascertain nature of incidents and correctly assign to appropriate support units for resolution.

Communication 20%

• Management and ownership of incidents throughout their lifecycle while ensuring there’s regular and timely feedback to users on
• progress of incidents resolution.
• Providing management information on IT service provision and
• producing associated reports.

Monitoring 20%

• Perform day-to-day administration duties across the Core Banking and Business systems platforms so as to ensure system stability and consistent levels of service delivery. Ensure systems availability in line with the agreed SLAs.
• System Reporting 20% Extract, compile and circulate data required by business units for reporting based on the required frequency i.e. either daily, weekly or monthly.
• Escalate incidents to the 2nd Level support team (Support Operations Officers) when much deeper analysis is required

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• A Bachelor’s degree in Computer Science, Information Technology or related field.
• ITIL Foundation certificate would be an advantage

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Job Purpose Statement

The Team Leader, Service Operations Center role is responsible for BanqTech centralized IT Service Management; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery). The role establishes develops policies for implementation based on the ITIL framework, designed to ensure consistently high service performance, ensure the effective and efficient management of all aspects of IT service monitoring and major incidents management to develop quality improvement processes and ultimately improve outcomes for clients.

Key Accountabilities (Duties and Responsibilities)

Governance 20% 

• To develop, implement and continuously improve IT
• Service Monitoring based on ITIL as the selected service governance framework. Ensure the development and implementation of appropriate strategies to monitor all
• services, system performance and reporting that meet business objectives.

Problem Management 35% 

• To provide management and to take end to end ownership of problem management and ensuring coordination of resolving parties, effective communication to stakeholders and sharing of root cause analysis reports

Major Incident Management 35% 

• To take end to end ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.

Team Management 10% 

• Provide great leadership for the IT Service Operations organization through resourcing, knowledge transfer, coaching and succession planning in-order to facilitate a
• conducive work environment and employee satisfaction. 

Ideal Job Specifications

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.

Professional:

• ITIL Foundation a must.
• ITIL service practitioner would be an added advantage.
• Adequate understanding of the various banking business systems and computer operations processes.
• Sound knowledge of Information technology and related support architectures.

Desired work experience:

• 4 years’ relevant experience with 2 years’ in a service management/monitoring role.

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Job Purpose Statement

The Team Leader, Service Desk role is responsible for the Digital Business centralized IT Service Monitoring; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery). The role establishes develops policies for implementation based on the ITIL framework, designed to ensure consistently high service performance, ensure the effective and efficient management of all aspects of IT service monitoring and major incidents management to develop quality improvement processes and ultimately improve outcomes for clients

Ideal Job Specifications

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.

Professional:

• ITIL Foundation a must.
• ITIL service practitioner would be an added advantage.
• Adequate understanding of the various banking business systems and computer operations processes.
• Sound knowledge of Information technology and related support architectures.

Desired work experience:

• 4 years’ relevant experience with 2 years’ in a service management/monitoring role