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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
The Service Desk Engineer role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and first level solutions to issues reported. Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the business. Service/Support Request Fulfilment process in line with ITIL principles by attending to service/support requests within the agreed SLA in order to meet varying needs of the business.
Key Accountabilities (Duties and Responsibilities)
Incidents Management 40%
Communication 20%
Monitoring 20%
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