Product Operations Manager at CloudFactory

The successful candidates will work within the Product Operations function, partner with Product, Engineering, & IT, and work in collaboration with key business stakeholders. You will work with business leaders to ensure that all domains [core, clients, cloudworkers] are given proper thought in the exploration and experimentation of new ideas. You will lead new thinking and nurture new ideas from concept, through experimental phases and assist with ensuring that the Product Managers understand the core needs of the business.

You will be accountable for the design and support of the execution of Product Experiments. You will identify the collaboration and facilitation methods required to execute the experiments.

Performance Objectives:

• Define and deliver the go-forward experiments framework, success criteria, and reporting methodology. Within four weeks you will have published and been trialing the first iteration of our standard experiment framework with an actual experiment.
• Assess and develop a calendar of experimentation within the Product organization. During the first six weeks, work with members of Product and Enterprise IT to understand and report experiment needs within the team. This calendar will be used to manage the team’s bandwidth, report on areas of concern (if any) and communicate back to the Product organization.
• Embed within the Product Management teams to ensure experiment requirements and needs are captured. During the first four weeks, work with members of Product and Engineering to understand how the development process works, connect with the key stakeholders, and begin to take over the responsibility of running with the POCs and experiments project plans.

Requirements

• Degree level in Computer Science or related field
• Prior experience in an Service Delivery is a plus
• Experience with a platform business model is a huge plus
• Formal training in project management practices preferred
• Demonstrated ability to think outside the box to make the complex simple
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Advanced written and verbal communication skills are a must

Benefits

• Great Mission and Culture
• Meaningful Work
• Growth Opportunities
• Market Competitive Salary
• Health and Medical
• Group Life Insurance