Products and digital channels Manager- Bancassurance at Absa Bank Limited

Job Summary

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to drive the digitization agenda for the business and manage insurance products within the Absa Bancassurance intermediary limited. And utilizing other tools that enhance product consumption and evaluation. That includes data tools 
• The digital management aspect covers the delivery of the system as per the business requirements document.
• Use of different channels and data analysis to drive insurance

Job Description

Key accountabilities ( Duties & Responsibilities) 

Bancassurance system delivery 20%

• Tracking the business requirements listed on the Business requirement documents are delivered.
• Ensure system customer journeys are effective
• Business representative in all forums that touch on digital and technology aspects, data and products aspects.
• Ensure the business requirements are well articulated.
• Offer Support on system related queries to stakeholders.
• Offer continues trainings to relevant stakeholders on system usage.
• Work closely with project and ICT team and other relevant stakeholders, to ensure business timelines are not at risk and escalation of any timelines shortfall in advance.

Products Management Role 30% 

The deliverables for Product Management include -.

• Point of contact for insurance products embedded and stand alone.
• Develop ways of products utilization
• Identify products that are profitable or necessary as per client’s consumption and ways to ensure they work.
• Managing all communications that emanate from product campaigns.
• Engage underwriters for product specifications for distribution.
• Support in products Positioning to bank segments.
• Organizing for trainings on product
• Mining the existing data for targeted marketing.
• Products set up in the bancassurance system.
• Use of data analytics to drive consumption of relevant solutions.
• Develop processes that enhance embedding of insurance solutions in the bank.
• Understanding in Development of digital solutions
• Clear understanding of embedded insurance and process flow.
• Manages products design. Planning and performance
• Monitors market trends for assisting with insights in the business

Data Stewardship 30%

• Provision of subject matter expert support to the data owner and performance of tasks assigned by the data owner.
• Identify key data sources and utilization of the same in dissemination g information.
• Implementing data quality measurement and reporting.
• Performing root cause analysis of data issues and remediating data issues according to agreed priorities and plans
• Implementing adequate data controls on the risk data aggregation processes to identify, communicate and remediate issues relating to accuracy, precision, completeness, and timeliness.

Rigor/Compliance 10% 

• Ensure TCF regulations are observed while attending to customers.
• Ensure all premiums are collected within the Telemarketing space

People Management 10% 

• Monitoring of performance of the sales team.
• Participate in interviews to ensure vacant roles are filled promptly with the appropriate candidate(s).

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)