Program Coordinator – Community Engagements at Strathmore University

Duties & Responsibilities: 

1. Serve as the incubator’s internal and external community lead to increase engagement of existing community members
2. Co-develop, maintain and implement internal and external communications and content plans.
3. Work with @iLabAfrica PR unit to create engaging content for all platforms, including @iBizAfrica’s knowledge platform, blog pieces, articles, social media posts and newsletters.
4. Recommend and implement engagement styles, design and execute marketing campaigns including incorporating community into programming, communications strategy, annual conferences, events and other relevant initiatives
5. Map goals and priorities to increase periodic community engagement for and develop an execution plan to support attainment of these goals
6. Develop on-brand messaging that best represents the voice of the incubator’s community and tone both online and in-person and incentivize user-generated content creation and sharing online.
7. Monitor and engage with the online and in-person incubator community and respond to comments and requests.
8. Create and maintain KPI dashboard on community engagement performance
9. Relay community feedback to relevant internal stakeholders
10. Liaise with other offices within the incubator and departments within the research lab to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
11. Organize and attend networking events or relevant industry workshops to boost awareness about @iBizAfrica.
12. Conduct annual performance evaluation and establish goals to support continuing community growth
13. Liaise with the incubation manager and research associates for curation and publication of research findings and case studies.
14. Any other duties as may be assigned by the Incubation Manager

Minimum Academic Qualifications: 

Bachelor’s degree in relevant field pertaining to communications, journalism, public relations, marketing and related fields

Experience:

2-5 years of proven work experience as a community lead with relevant experience with content management systems and community management platforms

Competencies and Attributes:

• Strong written and verbal communication skills
• Experience launching community initiatives
• Proficient in business applications of social media platforms and their analytic platforms
• Experience working with cross-functional teams and ability to multi-task in a fast-paced, deadline-oriented environment for a growing, dynamic network
• Strong organizational skills and attention to detail
• High level of interpersonal skills and cultural sensitivity to work with diverse networks within Pan-African space and across the world
• Self-motivated with ability to work both as part of a team and independently
• Possesses a spirit of intellectual curiosity, creativity and innovation
• Basic working technical knowledge of HTML, CSS and web publishing is preferred and a plus
• Proficient in Google Analytics, SEO and web traffic metrics

Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting “Program Coordinator – Community Engagements” on the subject line to recruitment@strathmore.edu by 1st March 2022.