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  • Posted: Jun 16, 2022
    Deadline: Jun 27, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Eldotec Consultancy Services Limited is a Kenyan Company based in Eldoret. Eldotec was incorporated in June 2015 and is a fully owned subsidiary of Canada based currently constituted as an offshore captive of AssentCo.
    Read more about this company


    Program Delivery Agent


    • Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
    • Preparing key project deliverables for including program guides and supplier email communication language working closely with Associate Consultants, Consultants, and Senior Consultants;
    • Standard report preparation and dashboard updates for client programs
    • including progress reports, communication reports, and/or supplier feedback reports both for customers and Assent colleagues;
    • Configuring business workflows and downstream documentation in client systems;
    • Support Supplier Feedback resolution, including following up with clients to
    • help retrieve information for their suppliers, in support of successful
    • programs;
    • Support Client Feedback Processing; send feedback from clients back ttheir respective suppliers, update data tags treflect current statuses, and ensure that we have updated information on file;
    • Schedule activities with Supplier Success for strategic phone calls and direct
    • mails tnon-responsive suppliers for key programs;
    • Execute proactive program initiatives as defined by the Program Delivery
    • Lead(s) and Program Delivery Specialists;
    • Possess beginner regulatory knowledge in order tefficiently support our client program needs;
    • Keep informed of Product releases and updates in order tefficiently support our clients program needs;
    • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
    • This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time ttime tmeet business needs.


    • We strongly value your talent, energy and passion. It will alsbe valuable tAssent if you have the following qualifications,
    • Excellent oral and written communication skills in English – you communicate clearly, concisely and with tact, additional languages are considered an asset;
    • Bachelor’s Degree/Higher diploma from recognized learning institution;
    • 1 years related work experience would be considered an asset (eg. administration, reporting, research & data);
    • Proven experience learning a proprietary software tool would be considered an asset;
    • Ability tmanage time effectively and juggle multiple priorities at one time;
    • Solid Excel and data management and analysis skills;
    • Computer proficiency using MS Office Suite and Google Applications;
    • Problem-solver whis a fast learner, self-motivated and willing tgthe extra mile;
    • You are emotionally intelligent – you are self-aware, can see things from various points of view, and self-regulate;
    • You are intellectually curious with excellent problem-solving skills;
    • You anticipate, understand, and respond tthe needs of others and are proactive about communicating;
    • You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
    • You are a strong team player, are always willing tlend a helping hand, and are motivated tcontribute your expertise ta diverse pool of resources tsupport business goals;
    • You are a critical thinker and can suggest, implement, and support efficient and effective operations;
    • You are open tfeedback, coachable and always striving tself-improve

    Method of Application

    If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly email us your application at by
    C.O.B 27th June 2022.

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