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Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.
Program / Department Summary
Mercy Corps works to alleviate poverty, suffering, and oppression by helping people build secure, productive, and just communities.
The agency operates programs in over 40 countries around the world.
The Program Performance and Quality Unit (PaQ), which sits in the Programs Department, supports effective, efficient and equitable program performance through a culture of quality management, to achieve results for those who matter most - our program participants.
PaQ consists of the following teams and functions: Monitoring, Evaluation and Learning (MEL); Strategic Leadership; Program Standards; and, Infrastructure.
These teams are grouped together under PaQ because they focus on improving cross-cutting program and portfolio performance in a manner that is applicable to all or most programs/ portfolios, regardless of technical sector, desired program outcomes, or context, and because they are central to Mercy Corps’ desire to improve program performance and quality through Standards, Service and Evidence.
The MEL Team of Mercy Corps supports both foundational and cutting edge adaptive management approaches with design, monitoring, evaluation and learning functions as key processes and benchmarks to ensure evidence-based decision making for quality program implementation.
The MEL Team’s work ranges from provision of technical MEL support to programs, integration of MEL technologies, implementation of learning mechanisms and platforms, implementation and support with data quality assessments, support with agency-level reporting and others.
A major focus area of the MEL team is the implementation of Mercy Corps’ MEL and Program Management policies. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors.
General Position Summary
The Program Learning Advisor is a member of the MEL Team within PaQ. The Program Learning Advisor contributes towards the implementation of the MEL Policy particularly the MEL Standards that promote program learning.
S/he plays a key role in strengthening organizational capacity, resources and culture to strengthen data driven decision-making, program learning, adaptation and improvement. S/he leads the development of a variety of products to document and demonstrate the results achieved for key programs.
This may include support with implementation of the learning standards in the MEL policy and documentation of learning through our current Summative Results Reports (SRRs) or other documentation processes. It is intended that this position will expand and maximize the development and use of the SRRs, or other similar mechanisms.
S/he develops, improves and shares necessary guidance, approaches, tools, and resources on program learning, and provides contextually relevant capacity building opportunities for program staff to meet the requirements for program learning within the Program Management and MEL Policies.
S/he initiates and facilitates peer-to-peer learning opportunities on CLA best practices among HQ, country and regional technical and MEL staff. The Advisor works closely with country, regional and HQ based teams, to achieve the deliverables set below.
70% of the LOE of this position is sourced through direct billable products within funded programs, and 30% on HQ-led initiatives, therefore, effective relationship building is critical for the success of this position.
Essential Responsibilities
ENHANCE KNOWLEDGE, GUIDANCE AND RESOURCES ON LEARNING AND ADAPTIVE MANAGEMENT (30%)
The Program Learning Advisor will develop guidance, tools, and resources to promote the use of program data for decision making, learning and adaptive management, aligned with the Mercy Corps’ MEL and Program Management Policies.
Together With HQ, Regional And Country Based Relevant Sector-specific Technical, MEL, Collaborative Learning And Adapting (CLA) Advisors, S/he Will Seek And Initiate Opportunities To Advance Mercy Corps’ Knowledge Management And Learning Activities, Ensuring Effective Sharing And Applied Learning In Topics Of Strategic Interest To The Organization And Its Programs By Focusing On The Following
PROMOTE LEARNING AND ADAPTIVE MANAGEMENT WITHIN PROGRAMS (65%)
Support program teams to determine right-fit MEL data for adaptive management. This may include integration of new and innovative data collection, analysis, visualization, and communication methods and tools, such as automated MEL, context monitoring, remote monitoring methods and tools,as well as e generation of useful, highly user-friendly knowledge and data products (e.g. M&E data dashboards, IPTT reports from TolaData, SRRs ).
Provide direct technical support and advice to program management, technical, MEL and CLA team members on how to plan and implement the MEL Policy standards 2, 5, 12 and 14 on learning and adaptive management. This may include promoting effective program learning initiatives, such as pause and reflection sessions, internal performance reviews, program scenario review meetings, internal performance reviews, and others. In doing so encourage and ensure documentation of learning, evidence on the improvements and other important knowledge that may help Mercy Corps to replicate and scale effective learning practices.
Review MEL Plans to ensure adequate CLA and adaptive management practices, systems and mechanisms are integrated, planned and resourced, and the team has the capacity to implement those.
Use expert knowledge to develop training, webinars, coaching and mentoring guidance on effective CLA, program learning and adaptive management. Build courses on adaptive management and other CLA components within Mercy Corps’ MEL Institute framework.
Strengthen the capacity of country, HQ and partner staff on program learning through training and ensuring the use of standardized guidelines and tools.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability To Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Senior Director, MEL
Works Directly With: Wider PaQ team; Senior Technical Lead for Program Management (based in London); Global Gender Advisor. Also with wider engagement with the Program Operations Department (part of the broader PaQ unit), the Research and Learning Team, and the Technical Support Unit, as well as field program HQ and national teams.
Qualifications
Knowledge And Skills Required
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