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  • Posted: Mar 3, 2021
    Deadline: Not specified
  • AJUA (Formerly mSurvey) is Africa's first Integrated Customer Experience platform for businesses on the continent. We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience.

    Read more about this company


    Program Manager

    Job Purpose

    The key to our success will largely depend on the stellar ability of our program management team. We’re currently searching for an experienced program manager to join our ranks and continue our tradition of success. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. As a natural born leader, you will have a strong talent for project coordination and delegation. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion.

    Job Responsibilities

    • Lead large scale planning, execution and controlling activities for projects' strategic benefits and objectives, or subsections of large/complex programs (e.g. Custom Application Development initiatives).
    • Manage and assist in managing multi-million dollar projects, or subsections of multi-year large/complex projects including Project Management Office (PMO) design/operations and governance.
    • Ability to perform feasibility studies and risk adjusted cost benefit analyses.
    • Lead organizational planning, re-engineering and transformation initiatives (benefits management, program stakeholder management and program governance), including IT programs and business transformation endeavours.
    • Ability to perform critical analysis of large complex programs/projects including program performance measures, controls and analytics based analysis.
    • Ability to develop program recovery plans and remediation options (cost benefit analysis) to executive management.
    • Qualitative and quantitative risk analysis including sensitivity, decision tree analysis to depict key interactions and utilizing simulation models to analyze the behavior/performance and the outcomes to project plan.
    • Enterprise risk management initiatives including risk planning, execution and response development.


    • Budget Responsibility: None
    • Key interface relationships (internal and external): All employees, clients and guests, suppliers
    • Number of employees managed: None

    Role Requirements

    Minimum Requirements

    • Bachelor's degree and approximately 5 years of related work experience; or a graduate degree and approximately 4 years of related work experience
    • Degree in MIS, Engineering, Applied Science, Finance, Economics preferred
    • An MBA (project management, finance, operations); or a master's in Computer Science, Engineering or Applied Science a plus
    • Certifications: PMI (PgMP/PMP/CAPM)/Prince2/Six Sigma (Green/Black/Master Black Belt)
    • Analytical and conceptual thinker with innovative capacity
    • Ability to handle complexity and ambiguity, and provide structure to complex problems
    • Collaboration, teaming, excellent presentation and communication (written, oral) skills
    • Integrity, maturity and dependability

    Preferred Requirements

    • Master’s degree in business administration or related field
    • Previous stakeholder management skills
    • Strong working knowledge of project management principles
    • Proven proposal writing experience

    If you meet the above requirements, kindly send your CV to with the subject line "Program Manager"

    Method of Application

    If you meet the above requirements, kindly send your CV to with the subject line "Program Manager"

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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    Back To Home View All Vacancies at AJUA (Formerly mSurvey)

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