Program Manager at Technobrain

• The position is responsible for providing leadership oversight to multiple international client projects of the same nature/technologies through a team of project leads and/or project managers. The role holder plays a crucial role in ensuring the engagement and productivity of employees, meeting project deliverables and Key Performance Indicators (KPIs), managing client relationships, developing, and coaching technical best practices, promoting continuous improvement, and participating in business development activities. As a team leader, the role holder must have excellent technical skill and subject matter expertise to serve as a coach. He/she needs to have a passion for developing people, have a strong work ethic, and be able to manage multiple workflows and projects simultaneously. He/she should also be willing to take up other management responsibilities as required to provide cover or support within the business.

Experience:

• Overall 10+ years in IT industry, a minimum of five years of software development program management experience.
• Strong track record of managing international clients remotely, achieve excellence in Service Delivery
• Prior experience in project management or the related area for either a large account or multiple accounts across various geographies. Offshore experience (should have managed a large enterprise accounts or multiple small and medium sized accounts)
• Strong technical background with proficiency in technologies the software development, Microsoft Technologies and/or cloud is a plus.
• Experience at customer relationship management at any leadership initiatives assumed corporate level or at any Strategic Business Unit/vertical/functional level, with a proven success.
• Fixed Price project management, with SLA based delivery.
• Excellent people management skills, experience in leading and managing high performing large teams
• PMP Certification or Program management certification is a plus.
• Multi-vendor Program management experience.
• Well-versed with quality management processes.
• Graduate / Post Graduate degree with Computer science or related specialization

Responsibilities:

Project Delivery Excellence:

• Develop and coach team leads in end-to-end delivery of projects.
• Define and enhance SOPs, work assignments, planning and tools to ensure efficiency in delivery. • Define and measure project KPIs in line with customer contracts and expectations.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders.
• Understand client objectives, anticipate future requirements, and identify value add opportunities. Create visibility of value delivered to clients.

Growth & Innovation

• Build a culture of growth and innovation.
• Stay updated on industry trends, emerging technologies, and engineering best practices. Implement continuous process improvements adopting best practices and innovative solutions