Program Monitor at Church World Service

Primary Purpose:

The program monitor develops and administers plans to ensure that the RSC Program complies with established rules, regulations and policies. Serves as a subject matter expert on programs work. The program monitor also conducts first-hand observation of USRAP activities.

Essential Duties:

• Conducts on-site monitoring on the programmatic and technical aspects of the cooperative agreement
• Conducts interviews with onsite staff, beneficiaries and other stakeholders about program administration, operations, quality of service and program outcomes
• Assesses quality of work processes and output via in-person observation, remote observation, and desk review of processes
• Reviews program data including beneficiary documentation, processing questionnaires and client case files to ensure adherence with donor requirements
• Advises programming leadership and senior management of findings
• Maintains a historical record of all notes/documents/records of monitoring trips
• Provides technical support as required
• Provides training and guidance on selected monitoring and evaluation activities as required.
• Contributes to the development and writing of M&E analysis report
• Participates in and contributes to additional duties as required

Qualifications: 

Experience: 

• Four (4) years total work experience required
• Demonstrated programme assessment experience preferred
• Previous quality assurance experience preferred
• Previous USRAP experience preferred

Skills: 

• Excellent communication skills both written and verbal
• High attention to detail
• Additional language skills preferred
• Exceptional analytical skills

Education & Certifications: 

• Bachelor’s degree or four (4) years’ experience in a similar field is required

Abilities: 

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;  
• Analyse and solve complex problems and make sound decisions;  
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).